FAQ - Order

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What is your Cancellation Policy?

We offer a STRICT 24 hour Cancellation Policy to cancel any orders you placed with us, subject to it not being shipped from our warehouse and subject to the following terms and conditions: 

1. Within 24 Hours + Order NOT SHIPPED: If you decide to cancel your order, you are advised to do it within 24 hours of placing the order or before your order is shipped from our warehouse - whichever is earlier. Once cancellation request is submitted, please allow 5-7 working days for us to complete the cancellation process and for the refund (subject to restocking fees listed below) back to the Original Form of Payment/ Store Credit / Gift Card.

RESTOCKING FEES: All qualified cancellations requests made within 24 hours will attract 10% restocking fees, unless the refund is made in form of a Store Credit / Gift Card. These fees covers cost of payment gateway that does not refund the fees that it charges us on the transaction, and administration costs of processing the cancellation. 

REFUND OPTIONS: You can choose between one of the refund option
a. Cancel & Refund back (-less 10%) to Original Form of Payment.
b. Cancel & Refund back (full amount) as Store Credit / Gift Card.

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2. Post 24 Hours + Order NOT SHIPPED: If we receive the cancellation request post the 24 hour period AND before the order has shipped, we may still be able to cancel the order,  this request has to be determined on a case to case basis, depending on what stage of the order cycle this request was received and if there is a possibility to cancel it. Once cancellation request is submitted, please allow 5-7 working days for us to complete the cancellation process and for the refund (subject to restocking fees listed below) back to the Original Form of Payment/ Store Credit / Gift Card.

RESTOCKING FEES: All acceptable cancellation requests made post 24 hours cancellation period will attract 25% restocking fees unless refunded in form of a Store Credit / Gift Card where the restocking fees is reduced to 10%. These fees covers cost of payment gateway that does not refund the fees that it charges us on the transaction and administration costs of interrupting the logistics cycle to retrieve the order and processing the cancellation.  

REFUND OPTIONS: You can choose between one of the refund option
a. Cancel & Refund back (-less 25%) to Original Form of Payment.
b. Cancel & Refund back (-less 10%) as Store Credit / Gift Card.

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3. Post 24 Hours + Order HAS SHIPPED: If we receive the cancellation request post the 24 hour period AND after the order has shipped, we may still be able to cancel the order,  this request has to be determined on a case to case basis, depending on if the order is UNOPENED and can be RTO'd (return to origin) or it may need you to ship it back to us. Once cancellation request is submitted, please allow time for the RTO to come back to our warehouse and thereafter 5-7 working days for us to complete the cancellation process and for the refund (subject to restocking fees listed below) back to the Store Credit / Gift Card.

RESTOCKING FEES: All acceptable cancellation requests made post 24 hours cancellation period & after shipped order is RTO'd will attract 25% restocking fees + Rs999 Shipping Costs and can ONLY be refunded back Store Credit / Gift Card. These fees covers cost of payment gateway that does not refund the fees that it charges us on the transaction, two way shipping costs and administration costs of reversing the logistics cycle to retrieve the order and processing the cancellation.  

REFUND OPTIONS: You can choose between one of the refund option
a. Cancel & Refund back (- less 25% + Rs999) as Store Credit / Gift Card.


To register a cancellation request, Click here

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