FAQ - Payment

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Why does the amount on the invoice attached to my package not match with the order total/amount I paid?

Because the invoice sent with the package is NOT your actual invoice, Your actual invoice is the ORDER confirmation email (which you get immediately after submitting your order and making the payment). That is the only INVOICE/RECEIPT you get from us when you make purchase with us.

What you get on the package is a generic invoice used only for shipping and as required by courier. It is also used as a safety net for your order, as the description on the order is kept generic to say 'Gifts & Souvenirs' to keep the delivery as discreet as possible and to avoid any undue attention to the contents inside the package. You may NOT want the courier delivery person to know what is actually inside the package, Do you?

This along with many other carefully modelled processes are what we do to provide you discreet delivery as promised, so your order information stays private between you and our website. No third party should know about this.

NOTE: Since your order is placed with a US website, there is NO GST collected from you, so the invoice presents an all inclusive total of the product and associated costs to deliver it to your door, which includes customs duties, taxes, IGST and other fees & brokerage paid at time of import, all of that is billed to our company. Your information is NEVER shared with any outside agency/department/authority.


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