Cash on Delivery *COD* Policy - New

Cash on Delivery Policy - Now in INDIA!

First the Basics:

Good News - We have recently upgraded our logistics and now are able to offer you 6 convenient payment options including a 100% RISK-FREE COD option. We take responsibility of International Shipping as well as Customs Clearance so your order arrives at your door, without you having to worry about anything. Just make the payment and relax, we take it from there

This is the First time in India that a US based company, IMbesharam.com, is able to offer COD service to its customers in India. It is a unique and custom logistic setup done in partnership with DHL and BlueDart. Due to the complexities of the cross border setup, this service incurs additional charges, billed as 'convenience fees' on top of the total value of your order. These are paid to DHL and BlueDart respectively for providing the Risk-Free convenience of International COD facility. To eliminate the risks of fraudulent COD orders, we require these fees to be paid upfront before we can process your order. This is necessary to reduce false orders and to avoid two way shipping charges that they could incur. Incase you have selected a upgraded shipping option, those shipping charges are due upfront as well.

For a brief video explaining our COD Policy, please click here.

How much does it cost? 

The convenience fees are calculated at 15% of the order value and due at time of placing the order.

For Example: If the total of your order in the shopping cart is Rs2100, the COD convenience fees will be Rs315 which brings your order total to Rs2415. Of this total of Rs2415 you have to pay Rs315 (15%) at time of placing your order, either with a debit/credit card or offline payment made to/at ICICI bank. After this upfront COD fees payment is received by us, we are able to process and ship out your order. Upon arrival of your order in your local courier office, you will be informed by a courier service manager to have the balance of Rs2100 ready before they come to deliver your order. At time of delivery you have to pay the courier service only Rs2100 only(which is the total of your original order) as the balance for full and final payment towards your order.

Steps for placing a COD Order.

  1. The minimum value of your order has to be Rs500 and the maximum value is Rs20,000 (exclusive of shipping charges)
  2. Proceed with your order in the cart, At the checkout payment page , select COD as payment option. 
  3. Next, Submit your order. You will be redirected the order confirmation page where the COD convenience fees is automatically calculated. Enter your payment information to pay for the COD convenience fees.
  4. After you make the fees payment with a Debit/Credit card or Netbanking, You are done. Just make sure to create your account at this stage so you can track your orders and lookup your account anytime in the future.
  5. You will get an auto-confirmation email shortly which will have details of your order. And after you have made the upfront payment, your order is marked as partially paid and sent for processing to the warehouse.
  6. You will get a shipment confirmation email (usually under 3-5days) when the order leaves US warehouse with tracking information to track your order all the way from US to your final destination.
  7. When the order arrives in your city, the courier service will contact you on your mobile phone to schedule a delivery time so you can be prepared and collect your package by paying the balance amount (Order total only). We can only accept CASH at Delivery. No Checks Please.
  8. After you have paid the balance, your order is considered paid in full and complete. Enjoy !
      If you need to reach us during any stage of this process, please do so by contacting us via LIVE CHATEmail or requesting a CALL BACK between the hours of 10am and 10pm IST.
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