TOP 5 Customer Concerns - Resolved!
Published on 19 Jul 2013 - Updated on 18 Oct 2022
Hello Besharam visitor,
We hear many of you have questions and concerns on the legality of purchasing 'certain' products on our site and if it can or may cause any trouble or embarrassment to you. Well, let us set the record straight. We will line up your concerns one by one and answer them to our best knowledge. Note: our knowledge has been arrived at after consulting two extremely experienced lawyers in Mumbai, a customs consultant and a highly qualified tax professional/CPA in Delhi.
Concern #1- Is it legal to shop for sex toys from IMbesharam.com?
ANSWER: WRONG QUESTION.
First, let us address the fact that we DO NOT sell any sex toys. What we sell is a classy collection of products that can be used by adults for pleasure & relief, either in person or with their partner. A bunch of products that we carry in the Adult category section are merely household electronics that are used by adults for performing various functions like neck massage, head massage, ear massage, feet massage, back massage and hand massage. The shape and forms of some of these products are made to serve a dual purpose and adults derive pleasure by using them in multiple applications that they like or choose to. That products is not considered a SEX TOY. It is merely a multiple application apparatus. We have carefully selected the products that actually get classified under this category.
Explanation: Under the Indian Penal Code, 1860, Section 292 prohibits the sale of obscene objects. A magazine with nude pictures of women will be considered obscene and so will a DVD which has a XXX movie in it. However a lingerie packaging which has a model who is posing the lingerie that is inside it, is not the objective product but the lingerie is and as long as the picture of the model is NOT lascivious and shows NO nudity, it is not considered obscene under the rule of law. We have researched the Indian Laws and the import & export rules and regulations for a substantial amount of time to finalize what products are eligible to be imported into India. After careful consideration of all factors, we have showcased ONLY those products in our store (in.imbesharam.com) that are fully compliant with the import-export rules in India. We take full responsibility of the products we sell, so you, the customer does not have to worry about it after having placed the order online. We export our products from US, import them ourselves in India, pay import duties & taxes and clear customs, and bring your package to your door.
Concern #2- Will I have to worry about Customs knowing my information?
ANSWER: NOT A SINGLE WORRY.
To ensure your privacy we import them in our Indian entity name, so your information is NOT disclosed at time of import. We handle and take care of the complete logistics cycle, so after you have made the purchase, you can relax and plan your event, while we go to work and make sure your order is packaged securely, shipped reliably, handled discreetly and delivered timely.
The price of the product you see on our site includes all duties & taxes that needs to be paid, upon import and distribution, to the Indian government. About 50% of the product price goes towards customs & import taxes, brokerage fees, distribution charges, storage fees, local taxes which may include Octroi etc depending on your local destination. There are NO sales taxes owed, since you have ordered them online from a US company.
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Concern #3- Will the products arrive to my address in a safe and private manner?
ANSWER: SURELY WILL.
We have a custom logistics process in place for our customers in India and around the world. Because we understand your need for privacy, we put an extra effort to ensure that your order is packaged securely, shipped reliably, handled discreetly and delivered timely. If you prefer the package not arrive at your house or work, you can choose to have it wait for you at the closest courier company's local office. We can make that happen when you make the appropriate selection in the shopping cart before checkout. We have partnered with world class shippers Fedex,UPS,USPS and BlueDart & Aramex. Through an efficient & connected network, your package will arrive to you in a Fedex/UPS padded package. There would be no indication outside about the contents of the package. The shipping label will say as shipped by & from 'Shipping Department, Happy Birds Inc, Florida/Georgia USA' so there will be no mention of the site imbesharam.com or the company Besharam. Rest assured your concerns are our concerns, so you can relax and shop at ease, we got your back.
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See pictures of our Warehouse here
Concern #4- Will my credit/debit card be safe/secure when I shop at IMbesharam.com?
We have partnered with one of world's largest payment processors called FIRST-DATA (America's largest merchant processor processing over $200billion every month) for our merchant account processing which allows us to accept payment in Indian Rupees thereby you dont have to pay any conversion fees. The name you will see on your statements will say 'Happy Birds Llc'
Concern #5-How do I make a payment for my order if my DEBIT/CREDIT card does not go through?
ANSWER: NO PROBLEM.
We have encountered several instances where a payment has not gone through at the checkout stage. Before we address and share the alternate payment options, we want to make sure of a few things that you have already checked-
1. That your card is a DEBIT or CREDIT CARD with a VISA/MASTERCARD/AMERICAN EXPRESS logo on it.
2. That your card has an expiration date and that it has NOT expired yet
3. That your card has a CVV code in the back (three digits for VISA/MASTER) and 4 digits in the front for AMEX
4. That you have available credit /funds in your account to make that purchase
5. And lastly if you have a CARD that says INTERNATIONAL , use that FIRST.
However if all above fails, you can make a payment using NETBANKING (instructions here) or by purchasing a Gift Card and using that to pay for your order on our store. The gift cards never expire, can be regifted and the best part about this is that you do not leave any trace on our site and your financial transaction is happening with a normal Departmental store type Indian entity. Sign up on our Facebook page to stay updated with these announcements.
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