Carezza by Lora DiCarlo

We offer a 15 Days Return Policy

If you are not completely satisfied with this product, DO NOT OPEN THE PACKAGE simply let us know within 15 days of receipt by submitting the return request form shown here imbesharam.com/returns. It is important that you don’t open the package as that would void the hygiene value and render it unreturnable. The return policy is detailed here.

If under very rare circumstances, the product is not functioning well or turned out some defect in first 15 days of delivery, we will replace it subject to our 15 Days Limited Warranty detailed here. Almost all brands we showcase have excellent reputation for product quality and direct warranty support, so we are confident the quality of product we deliver to you is world class and of the most premium manufacturing available.

If you wish to cancel the order once its placed, please review our cancellation policy and submit the request.

We handle the entire shipping cycle from A to Z, that includes international shipping, customs, duties, taxes and fees for clearing these products to deliver in India.

After your order is paid, we usually process your order and ship it out in 24-48 hours, based on the stock availability, from our India warehouse or US warehouse. If shipped from India WH, it should arrive in 2-5 business days. If it ships from US WH, it takes 10-14 days to arrive after clearing customs in India. We take care of customs clearance under our own company name, pay for all duties, taxes and fees including brokerage charges for allowing for the import of adult products in India under our sophisticated & confidential agreements with involved agencies.

At the moment, we offer Standard Shipping, which is FREE for all orders above Rs1000 within India & US>India, and Express Shipping which is Rs99 for domestic shipping in India, and Rs199 if it ships from US to India. You can select these options at time of checkout.

Your privacy is our TOP priority. So we have the following safeguards in place:

1. When you shop: we offer a 100% safe shopping environment without dropping any cookies or capturing your personal information.
2. When you pay: Your payment information is never stored on our website. Our checkout uses a PCI compliant 128bit SSL secure encryption to transmit your data to the banks and get a secure response as we accept your payment and process your order. Your card statements will show our company name: Happy Birds (and NOT IMbesharam.com)
3. When you order: Your personal data is saved to the extend you share with us for shipping your order. This is securely held with access only by the management team who have signed NDA + confidentiality agreements and sworn to protect this critical personal information.
4. When we ship your order: We import it from USA, clears customs under our company name and ONLY after its cleared, we print and paste your address label to ship it through courier to you. Your order is packaged securely in a white/brown box with no indication of our brand outside OR the contents of the package. The label will show shipper name as Happy Birds and content as 'Gifts & Souvenirs’
5. When we deliver: You can choose to pick up the order yourself at a time convenient for you by choosing SELF PICK option when submitting the order.

We know your privacy is important to you and as our customer your privacy is our top priority. You can shop without hesitation on our store as we strive to upkeep your confidence and trust in our brand.