24 Hours Cancellation Policy

We offer a 24-hour Cancellation Policy to cancel any orders you place with us, subject to the following terms & conditions:

1. Within 24 Hours + Order NOT SHIPPED: If you wish to cancel your order after the order is placed please submit it this form ASAP. If we get the cancellation request within 24 hours of your order confirmation and if the order is not yet shipped, we should be able to cancel the order and process the refund subject to the below restocking fees.

Restocking Fees: All cancellations requests matching the above condition will attract 10% restocking fees if refunded back to the original form of payment OR zero restocking fees if refunded as store credit/gift card. These fees are deducted to cover administrative costs for processing cancellations, restocking products as well as non refundable payment gateway fees.

REFUND OPTIONS:
a. Partial refund back to original payment form (-less 10%)
b. Full refund as StoreCredit / GiftCard.

PS: For COD orders refund of the PARTIAL PAYMENT can only be offered as StoreCredit / GiftCard.

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2. Within/Over 24 Hours but order HAS SHIPPED: If we receive the cancellation request within OR post the 24 hour period but the order HAS ALREADY SHIPPED, we may still try to cancel the order. This request has to be determined on a case to case basis, depending on if the order has shipped or if it can be RTO'd (return to origin) or it may need you to ship it back to us.

Restocking Fees: All cancellations requests matching the above condition will attract 25% restocking fees if refunded back to the original form of payment OR 10% restocking fees if refunded as store credit/gift card. These fees are deducted to cover administrative costs for processing cancellations, interrupting the logistics cycle to retrieve the order, restocking products as well as non refundable payment gateway fees.

REFUND OPTIONS:
a. Partial refund back to original payment form (-less 25%)
b. Full refund as StoreCredit / GiftCard (-less 10%).

PS: For COD orders the PARTIAL PAYMENT will be applied in entirety towards the restocking fees and there will be NO REFUNDS offered.

PS: For COD orders when the products are IN STOCK, any cancellation request after 24 hours, whether order shipped or not, the restocking fees of 10% will be applicable and thus the Partial Payment will be applied towards restocking fees, and NO REFUNDS will be due

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3. Special Circumstances: Delayed Delivery, beyond 7 days of EDD.
If your order is delayed beyond 7 business days and the delay is outside of our control (customs, import or international shipping delay), we will be able to offer a full waiver of restocking fees and process the request for cancellation with full refund.

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Once the cancellation request is submitted, please allow 24-48 hours for us to complete the cancellation process and 4-7 working days for the refund (subject to restocking fees listed below) back to the original form of payment/ store credit / gift card.