CUSTOMERS LOUNGE

We are Besharam! India's Favorite Adult Store.

IMBesharam.com an award winning website, based in USA and catering to Indians worldwide. We are India's leading adult store measured by daily traffic, online ranking, social media followers and the most media mentions.

We are an e-commerce platform that showcases amazing products tastefully selected and sourced from popular brands in US, present them in a responsive boutique store for you to shop in a smooth & 'easy on the eye process'. We ship your order via world class carriers in a non-descriptive package & take care of all duties, customs and taxes through till delivery to your door.

We are in the business of bringing your curiosity, your imagination, your desires and your fantasies right to your bedroom. Because we understand your need for privacy, we put an extra effort to ensure that your order is packaged securely, shipped reliably, handled discreetly and delivered timely.

Shop right from in your bedroom for adult products for men & women, toys for gay & lesbian, lingerie, shapewear, costumes, undergarments and products for energy & stamina, male enhancement, sexual wellness, hygiene & care, romance & foreplay, oral & anal fun and many other intimate needs. We also carry the largest Bachelor & Bachelorette party collection in India.

Visit us on the web
Website: www.imbesharam.com
Facebook: www.facebook.com/imbesharam
Twitter: www.twitter.com/imbesharam
Youtube: www.youtube.com/imbesharam
Vimeo: www.vimeo.com/imbesharam
Google+ www.google.com/plus/imbesharam
Pinterest: @IMbesharam
SnapChat: @IMbesharam

Enough of us, tell us a bit about yourself and email us if you liked browsing or shopping on our site. We love to get your feedback!

In simple words, we are India's MOST loved Adult Store.

Because 500,000 Indian customers have already done so, 250,000 Indians follow us on our Facebook, Instagram and Twitter channels and we have over 12,000 online reviews.

Not convinced?

Sunny Leone is the face of our brand, we deliver to our promises and stand behind our brand and our products and guess what, we have also won the XBIZ award for being Top International Adult Store.

Founded by 2 Indian Americans, we are HQ'd in Atlanta, USA with satellite office in India, Thailand & Ukraine. Our founders have over 30 years of combined experience in fashion, garments, online commerce, telecommunications and hospitality which has been instrumental in building a brand of this scale & reputation. 

We import your orders in our company name so your personal information is not exposed or at risk, and ship your orders from US to India right to your door in the most discreet manner while maintaining your privacy throughout. We are partnered with FEDEX / DHL & UPS in the US, BlueDart & Aramex in India to offer you reliable shipping and door 2 door tracking. We give you 6 payment options of which 2 are innovative options to pay anonymously and pay offline, while the rest are the popular options to pay by debit and credit cards, net banking, paypal & most ATM cards.

We have a well grounded and professional team to answer your questions & assist you as needed 5 days a week, for 12hrs a day, 

All in All, We dedicatedly strive to give you a world class browsing and shopping experience as we constantly grow & improvise to be your one stop shop for all your sexual wellness needs and a healthy adult lifestyle.

Click here for the video explanation.

Absolutely 100% Safe.

We are a US based International Company exclusively catering to Indians in India. We have a custom logistics process to ensure your order is ships promptly, packaged securely, clears customs reliably and delivers to your door timely.

Because we understand your need for privacy, we put an extra effort to ensure it, through our network of world class shippers like Fedex, UPS, DHL, BlueDart & Delhivery. The order will arrive in a white/brown box, have no mention of Besharam on outside, and the shipping label will say - shipped from 'Shipping Department, Happy Birds Inc,' so there will be no mention of the site IMbesharam.com and the product name will be shown as Gifts & Souvenirs.

Rest assured your concerns are our concerns, we uphold and deliver to our promise of safe and timely delivery, so can shop at ease. We got your back!

Click here for a video explanation.

The simple answer is YES.

Because we have already done the hard work of importing them through customs by filling all the documents to support the legality of these products, only after they get imported are we able to sell them in India. Our Custom consultants work with the department to properly classify these products and ensure we have the rights and permission to sell and distribute them in India.

Now there is a lot that goes behind the scene, which we will not bore you with. First, we avoid to label them as 'sex toys'. These are pleasure products, and we prefer not to label them as 'sex toys' due to the stigma and undue attention it gets.

Legal Explanation: Under the Indian Penal Code, 1860, Section 292 prohibits the sale of obscene objects. We argue with the department that these products are NOT OBSCENE and they are being used by an individual in the privacy of their own space, so the Indian Constitution grants each Indian citizen the freedom to their own space and rights to their privacy.

We take full responsibility for the products we sell, so you, the customer does not have to worry about it after having placed the order online. We export our products from the US, import them ourselves in India, pay import duties & taxes and clear customs, and bring your package to your door. So yes, it is LEGAL to shop for products on IMBesharam.com and use them in the privacy of your bedrooms.

Click here for the video explanation.

The reason is the complex import process & expensive duties & brokerage charges.

The landed price of an adult product in India is about 3 to 4 times the cost of the product in USA, UK or Europe; the reason are detailed below:

• International shipping - Usually we ship our consignment through DHL & Fedex from the US to India. The international shipping costs are high with these couriers, and more so lately due to COVID where flights are less, demand is more and rates of all man and material have gone up.
• Customs duties - The total import duties we pay on our shipments usually range between 105-125% of the declared value (some of the highest in the World) and these includes customs duties, IGST, taxes and various other fees that are collected by Govt. of India for allowing to import this product category. These have gone up from being 70-80% to 105-125% in last 2 years because the government is discouraging international imports and trying to persuade Indian citizens to buy products Made in India, to advance the MakeinIndia agenda.
• Broker charges - These are fees paid to a specialized group of agents and consultants, who handle all the necessary paperwork, certifications, licensing and regulatory compliances to make these imports happen. If not for them, it is near to impossible to import XX products in India due to the complexities of how rules and laws are written and implemented by authorities. These costs usually form a big chunk of the overall price (generally ¼ of the cost of the product you pay). The biggest advantage is that when we import through them, our customers identity is NEVER revealed at port of import and your privacy is maintained throughout the entire process.
• Domestic shipping and admin fees - Thereafter we incur costs of delivering the order to your door, which includes domestic courier shipping, quality control and courier coordination along with operational costs like warehousing & discreet packaging, business operations & customer service, which along with the cost of the product total up to about ¼ of the total price of the product.

For example, if the price of a product costs $100 in the US, by time it reaches India, it will add up:

1. US cost of product, shipping & admin costs = $120
2. International shipping = $50-$75
3. Customs duties = $120-$150
4. Broker charges = $95-$125
5. Domestic shipping and admin fees = $20-$30

Total Landed costs in India = $405-$500

The sum total of these costs end up making the product 3-4x the price you can buy it in the USA, UK or Europe where there are NO such complex import processes or import restrictions that end up raising the selling prices.

We are aware that some international online shops may claim they ‘ship worldwide’ including India, but we do not recommend purchasing from any sites unless they clearly GUARANTEE 100% complete custom clearance and door delivery to you. We have seen and heard many customers take this risk, had their orders confiscated at Customs in India and ended up receiving show-cause notices from the department asking to show up to explain why they imported a ‘prohibited’ obscene product in India. The sellers, under these circumstances, will fold hands and will be unable to assist with clearance or refunds, since they claim they have already shipped the consignment and they are relieved of their responsibilities.

For such reasons, adult products in India will be a specialized commodity until the import restrictions are relaxed or we manufacture them in India, in which case we run a risk of producing products that may not match internationally reputed brand standards until such Indian manufacturing and skill sets become trained and competent to match up International standards of quality, hygiene and packaging.

Almost every option under the sun.

First, the good news is that we are a localized brand in India, and accept all payment methods in Indian Currency, so you never have to worry about paying in International currency on our store.

For all of our customers in India, we accept:

Here is our Payment Policy in Details: PAYMENT POLICY

Yes You can!

We now offer Cash on Delivery payment option in checkout. Now you can shop at ease as we offer a unique International COD service. We are able to provide this service in partnership with Fedex/DHL and BlueDart/Delhivery and various other Indian couriers, to their network of pin codes.

Being that the International COD involves service from international shippers and domestic couriers, the COD fees charged on a COD order is 15%. This is in addition to your order value and collected in advance when you place your order in our store.

We require to collect this fees upfront for us to eliminate false COD orders and only accept genuine customers who intend to shop and pay upon delivery. Click here for detailed COD policy.

For a video explanation on our COD Policy, please click here.

COD Verification is a mandatory step required to successfully process and ship a COD order placed on IMBesharam.com. Our team will contact via phone and speak to the registered customer, to verify the name, order information and shipping address for the COD order. This step allows us to prevent non genuine COD orders from being processed or shipped.

If we are unable to verify the COD order, the system will automatically cancel the order within 2 days of order being placed.

How To Verify The COD Order

Step 1: Acknowledge the COD verification email: You will receive two emails within 10-15 minutes you place order with us:

a) Order confirmation email.

b) COD verification email with subject/title i.e. ‘Thanks For Your COD Order’.

Please read the COD verification email and reply back to acknowledge your COD order. The instructions are mentioned in the email.

Step 2: Respond to our PHONE CALL & confirm order details: You will receive a call from our team usually between 12-24 hours of placing your order. Please accept the call and confirm the details of your order. If you missed the call, just reply to our email and advise us a suitable time we can call you to verify the COD order.

NOTE: We accept COD orders only under Rs.25,000. For COD greater than Rs.25,000, we ask you to submit it as a PREPAID order. If you are unable to submit as PREPAID, kindly reach out to our team (hello@imbesharam.com) for additional options to place a COD order greater than Rs.25,000.

Yes you can, but under 24 hours and subject to the details of our cancellation policy, please read our entire cancellation policy here.

If you decide to modify/cancel your order, you are advised to do it within 24 hours of placing the order or before your order is shipped from our warehouse - whichever is earlier. With time zone differences, we cannot guarantee we will be able to modify/cancel your order but we will make every effort to process that request.

If we are able to modify the order, there is NO extra cost to it and we will be happy to process it as revised order. If we are able to cancel the order, please allow 5-7 working days for us to process the refund back to the original form of payment if available.

If you need to modify your order, please Email Us immediately.

If you need to cancel your order, review our detailed cancellation policy and submit the request here: imbesharam.com/cancel

We offer a STRICT 24 hour Cancellation Policy to cancel any orders you placed with us, subject to it not being shipped from our warehouse and subject to the following terms and conditions:

1. Within 24 Hours + Order NOT SHIPPED: If you decide to cancel your order, you are advised to do it within 24 hours of placing the order or before your order is shipped from our warehouse - whichever is earlier. Once cancellation request is submitted, please allow 5-7 working days for us to complete the cancellation process and for the refund (subject to restocking fees listed below) back to the Original Form of Payment/ Store Credit / Gift Card.

RESTOCKING FEES: All qualified cancellations requests made within 24 hours will attract 10% restocking fees, unless the refund is made in form of a Store Credit / Gift Card. These fees covers cost of payment gateway that does not refund the fees that it charges us on the transaction, and administration costs of processing the cancellation.

REFUND OPTIONS: You can choose between one of the refund option

a. Cancel & Refund back (-less 10%) to Original Form of Payment.
b. Cancel & Refund back (full amount) as Store Credit / Gift Card.

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2. Post 24 Hours + Order NOT SHIPPED: If we receive the cancellation request post the 24 hour period AND before the order has shipped, we may still be able to cancel the order,  this request has to be determined on a case to case basis, depending on what stage of the order cycle this request was received and if there is a possibility to cancel it. mOnce cancellation request is submitted, please allow 5-7 working days for us to complete the cancellation process and for the refund (subject to restocking fees listed below) back to the Original Form of Payment/ Store Credit / Gift Card.

RESTOCKING FEES: All acceptable cancellation requests made post 24 hours cancellation period will attract 25% restocking fees unless refunded in form of a Store Credit / Gift Card where the restocking fees is reduced to 10%. These fees covers cost of payment gateway that does not refund the fees that it charges us on the transaction and administration costs of interrupting the logistics cycle to retrieve the order and processing the cancellation.  

REFUND OPTIONS: You can choose between one of the refund option
a. Cancel & Refund back (-less 25%) to Original Form of Payment.
b. Cancel & Refund back (-less 10%) as Store Credit / Gift Card.

~~~

3. Post 24 Hours + Order HAS SHIPPED: If we receive the cancellation request post the 24 hour period AND after the order has shipped, we may still be able to cancel the order,  this request has to be determined on a case to case basis, depending on if the order is UNOPENED and can be RTO'd (return to origin) or it may need you to ship it back to us. Once cancellation request is submitted, please allow time for the RTO to come back to our warehouse and thereafter 5-7 working days for us to complete the cancellation process and for the refund (subject to restocking fees listed below) back to the Store Credit / Gift Card.

RESTOCKING FEES: All acceptable cancellation requests made post 24 hours cancellation period & after shipped order is RTO'd will attract 25% restocking fees + Rs999 Shipping Costs and can ONLY be refunded back Store Credit / Gift Card. These fees covers cost of payment gateway that does not refund the fees that it charges us on the transaction, two way shipping costs and administration costs of reversing the logistics cycle to retrieve the order and processing the cancellation.

REFUND OPTIONS: You can choose between one of the refund option

a. Cancel & Refund back (- less 25% + Rs999) as Store Credit / Gift Card.

To register a cancellation request, Click here

For a limited time only (First 10k customers) we are offering FREE International Shipping from USA to your address in India.The average retail costs of International Shipping are between Rs2000-Rs3000, so this is an excellent savings to our first time customers as well as our returning customers. This also includes our extremely high standards of customer privacy which translates into Discreet packaging, door to door tracking, reliable shipping by Fedex/DHL & BlueDart, Customs clearance by us (thats what we do) and 12x6 customer support to answer all your queries and resolve all your concerns.

The logistics involved is simple and includes streamlined ordering process, coordinating vendor deliveries and consolidating multiple order packages into single larger consignment, thereby saving on shipping costs and spreading it across the multiple orders. The downside is longer delivery time, but the benefits of FREE shipping far outweighs the delay. For our customers requiring quicker delivery we offer on extremely discounted rates - International Express (7-10days) @ Rs599, Super Express (5-7days) @ Rs3000 and Lightening Express (3-5days) @ Rs4200.

So go ahead and shop while the sun shines, or shall we say 'after the sun sets' ;)

Our logistic partners in India - Blue Dart and Fedex have plenty of benefits and advantages and a few restrictions as well. We all strive to provide you the best service, here is a quick overview:

1.When your order clears customs and gets connected with the domestic shipper, they send you an SMS, and our team sends a courtesy SMS/phone call to all Self Pick up orders to remind them to pick up order soon it arrives.

2.After the order arrives at the courier office in the customers pincode, the courier personnel generally makes a call attempt and a delivery attempt on the same day.

3.On the third day, if the order is still not delivered or picked up, our team sends a courtesy SMS/phone call to remind you to pick up the order as the courier office will send it back after 5days.

However, in spite of these precautions, few orders sometimes don't get picked up, or get returned back to our India warehouse due to a multiple number of unique reasons. Under these circumstances, if we have to reship the order to you, it will incur a Reshipping Fee of Rs.999, which is charged by the shipper to reattempt the delivery once again. This may also cause a 7-10 business days delay which may vary depending on the time it takes for the package to come back and then for it to get connected in the same cycle once again.

So to avoid these circumstances we request you to keep track of your order and also let us know via email about your inability to collect or receive the order.

Set your mind at rest, because we got it all covered.

To ensure your privacy we import the consignment in our Indian entity name, so your information is NOT disclosed at time of import. We handle and take care of the complete logistics cycle, so after you have made the purchase, you can relax and plan your event, while we go to work and make sure your order is packaged securely, shipped reliably, handled discreetly and delivered timely.

The price of the product you see on our site includes all duties & taxes that need to be paid, upon import and distribution, to the Indian government. About 70-80% of the product price goes towards customs & import taxes, brokerage fees, distribution charges, storage fees, local taxes which may include Octroi, iGST, etc depending on your local destination. There are NO sales taxes owed, since you have ordered them online from a US company.

For more information Click here.

It is a custom and a systematic set of processes established to facilitate smooth, reliable shipping structure and extremely discounted rates specifically developed for IMBesharam.com. Since we are a US company fully focussed on Indians in India and worldwide, We have developed a custom shipping, tracking, customs clearing and delivery process for our customers in India, so every order is shipped securely, handled carefully and delivered timely, all for a heavily discounted FLAT International Express Shipping RATE of Rs.599/order. Orders over Rs10,000 are shipped for FREE. The process involves our partnership with world class shippers - Fedex, UPS, USPS, DHL, BlueDart & Aramex, dedicated logistics manager, integrated website, and efficient order management and warehouse management tools and personnel.

Normally between 10-14 days. However it will depend on the shipping option selected and it will depend where you shipping to where you are ordering from. The estimates are here Normally all orders are received and processed within 24-48 business hours. The products are then shipped out of our US distribution center (see how it works), to the destination country/city. For customers in India, it may take between 3-5 days for the package to arrive at Indian airport and then depending how long it takes at customs (usually 1-3 days) they are delivered to our India distribution partner. The Indian partner normally takes 1-2 days to deliver in Metros and 2-5 days to non Metros. So, based on this, the Rs599/- Flat Rate International Express shipping option takes an average of 10-14 days for the package to deliver to your door.

The detailed shipping chart is available here

Not after order has been processed and you have received a shipment confirmation email. However in extreme/unavoidable circumstances that you may have to change, we maybe able to assist with this if informed with 24 hours of receiving the shipment confirmation email.

Yes you can. Enter the physical address of the business or residence that the product needs to be delivered to. Be sure to add the city, state and country along with a valid zip code or pin code. So that we may reach you in case of emergency, ALWAYS remember to provide us with your mobile number.

Enter your pin code here. if its serviceable it will show as 'Pincode OK', If not it will show as 'Pincode is not service area'. If your pincode is not serviceable, please either select an alternate address to get the package shipped to or Look up the closest BlueDart courier office in your area and select 'SELF-PICKUP' option in your shopping cart, which means you will get the package picked up at the closest BlueDart office. If none of these options work for you, Pls. contact our Customer Care Team and we will try to assist you by involving a third carrier or look up some other options.

Because the invoice sent with the package is NOT your actual invoice, Your actual invoice is the ORDER confirmation email (which you get immediately after submitting your order and making the payment). That is the only INVOICE/RECEIPT you get from us when you make purchase with us.

What you get on the package is a generic invoice used only for shipping and as required by courier. It is also used as a safety net for your order, as the description on the order is kept generic to say 'Gifts & Souvenirs' to keep the delivery as discreet as possible and to avoid any undue attention to the contents inside the package. You may NOT want the courier delivery person to know what is actually inside the package, Do you?

This along with many other carefully modelled processes are what we do to provide you discreet delivery as promised, so your order information stays private between you and our website. No third party should know about this.

NOTE: Since your order is placed with a US website, there is NO GST collected from you, so the invoice presents an all inclusive total of the product and associated costs to deliver it to your door, which includes customs duties, taxes, IGST and other fees & brokerage paid at time of import, all of that is billed to our company. Your information is NEVER shared with any outside agency/department/authority.

ANSWER: NO PROBLEM.

We have encountered several instances where a payment has not gone through at the checkout stage. Before we address and share the alternate payment options, we want to make sure of a few things that you have already checked-
1. That your card is a DEBIT or CREDIT CARD with a VISA/MASTERCARD/AMERICAN EXPRESS logo on it.
2. That your card has an expiration date and that it has NOT expired yet
3. That your card has a CVV code in the back (three digits for VISA/MASTER) and 4 digits in the front for AMERICAN EXPRESS
4. That you have available credit /funds in your account to make that purchase
5. And lastly if you have a CARD that says INTERNATIONAL , use that FIRST. However if all above fails, you can make a payment using NETBANKING (instructions here) or by purchasing a E-Giftcard from GiftCardsIndia and using that to pay for your order on our store. The gift cards never expire, can be re-gifted and the best part about this is that you do not leave any trace on our site and your financial transaction is happening with a normal Departmental store type Indian entity.  Sign up on our Facebook page to stay updated with these announcements.

For more information Click here

ANSWER: ABSOLUTELY YES.

Our site uses 128 bit SSL certification and is Level 1 PCI compliant which means your card information is encrypted & secure and never stored on our server. We host our website on Shopify which is one of North America's largest and trusted ecommerce solution for over 60,000 merchants worldwide. They use the highest level of security in the shopping a cart which is used to process millions of dollars of sales every month through their network. Here is a link to their website and security details.
http://www.shopify.com/tour/shopping-cart
http://www.shopify.com/tour/ecommerce-hosting
We have partnered with one of world's largest payment processors called FIRST-DATA (America's largest merchant processor processing over $200 billion every month) for our merchant account processing which allows us to accept payment in Indian Rupees thereby you dont have to pay any conversion fees. The name you will see on your statements will say 'Happy Birds Inc'

For more information Click here

Is my card information safe & secure? Click here for the video answer.

If none of the solutions work for you, please look at our payment options here or contact us via email/live chat.

For our customers in India, we accept all Indian banks issued credit and debit cards, including cards that say 'International' and 'Valid in India only'. The type of cards we currently accept is VISA, MASTER, AMERICAN EXPRESS & DISCOVER. We also accept PAYPAL & All DEBIT CARDS issued in India.

We also accept Offline payments where you can transfer funds to our account (NEFT) or deposit cash in a local ICICI bank close to you.

We would like to know your feedback on this. Sign up here to be stay updated and submit your feedback.

Sure, We can. Our prices as shown on the site include custom duties and taxes, so what you see here is the 'landed price' of the product. Our heavily discounted FLATE RATE International Express shipping rate of Rs599/order is something that goes towards the final cost of the product, which not many online stores can offer or match. So if a reputable online seller is able to offer lesser price for the product, custom duties and taxes till the final destination and shipping as a WHOLE we will most definitely match that price.

The store default currency is Indian Rupees. You can browse the store in any major currency of your choice. At checkout our India site allows you to pay in Indian Rupees, so that you dont get charged any transaction fees or bank fees by your Banks, and at our International store you can pay in US$. A currency exchange calculator is available for your convenience

Our Returns policy has been recently updated and VERY detailed, so you can read about it here. 

Generally speaking you can return almost everything you purchased from us as long as its not opened, nor used, nor tampered with, under 15 days of receipt of the products.

If you open the product then it not able to be returned. Additionally, depending on the product like lingerie, adult toys, lubricants etc, there are different options available to return them and most of them are at the discretion of Customer Care and depend on each individual circumstance.

For a detailed read, please view our Return Policy

We offer a 100% satisfaction guarantee and a 30 day Return Policy on all the products purchased from our site. The 30 days begin from the date you receive your order. Depending on the product being returned, you can choose to get refund* back in the same form you made the payment or choose a store credit/gift card that NEVER expires. Due to the nature of the products and hygiene reasons, this policy is conditional to the following terms. If the return is due to size issue or fitting concern, we would gladly exchange (one time only) the product at NO COST to you. We do a quality inspection of most electronic and non electronic products to ensure they arrive to you in as advertised and brand new condition, thus eliminating any chances/possibilities of shipping faulty products. While our endeavor is to provide real Customer Care, for returns that arise at no fault of ours (incorrect order or damaged product) we do have to bill the cost of return shipping to the US. Refund is offered on products that meet all the criteria for returns policy and account for any applicable return shipping fees.

If the return meets one of the four guidelines above, please gather the product/s you would like to return/exchange and click a close-up picture of it (using a 3MP or better phone camera), which clearly shows the condition of the product, its packaging and any associated booklets or tags intact. Next click the ‘Request Return’ button at the end of Returns Policy section, fill the form with information of your original order, upload the pictures you clicked, select the reason for return and choose the relevant refund/exchange option. Submit the form with any special remarks or instructions you may have for our Returns Department. Allow 48 hours to approve the return request and email you a RMA# (Return Merchant Authorization number). After you have received the RMA#, please use the envelope provided inside your original order to carefully pack the return items, fill the Return Checklist (also provided in the original order) with the RMA# and insert these inside the envelope and securely seal it. Within 1-2 business days we will get the return package picked up. However if your pincode is not serviceable by our courier partners we will ask you to use the label attached to the Return Checklist and mail it to us at our India Distribution Center. Once we have received the return package and inspected it, we shall initiate the refund/exchange process and communicate with you via email with the status of your return request and follow through till you get the replacement or till your refund is processed. For a visual representation, Click here

if you send us what we need in the first go, or as quick as you can, that will help speed up the return process time.At the time of filling the form for returns, pls. use your smartphone to click picture of the product in the exact shape you plan to return it. Include a picture of the front, back, side and inside (if applicable). Upload these pics to the return request form and submit it.The pictures that you send will help us identify your returns quicker and aid in a speedy process.

At Besharam, while we are bold and daring in what we do, we stand behind our products, our service and you, our customer. If, for any reason, you are not 100% satisfied with your order, we will gladly take it back and issue you a store credit for full value (less shipping costs to get it back to US). You just have to make sure the package is not opened or tampered with and the products have not been used.

It takes about 2-3 days for the package to get to us in our India distribution center. Allow us two week after that to inspect the order, process your return and get a replacement in. So give us about 3 weeks from date of pickup to completely process your return/exchange. You will get a final email with confirmation of return/replacement, refund/store credit details and any other related instructions. Please click here to read details about the timeline

No, if the return is in compliance with our 15day return policy.

Read the policy in detail here If the product you are returning is under the first 15days, is unopened & unused, you get back what you paid for the product less shipping costs of Rs999/- to get it back to our US warehouse.

If you are returning to exchange lingerie (due to size) as allowed by the policy, we waive the shipping costs as a one time benefit, to allow you a peace of mind in ordering lingerie from our store.

Depending on the type of return request your options are: getting a store credit (which never expires) and you can gift that to your friends and family too or getting a refund back to the original method of payment. Read our return policy for further details

Yes, We do. Just like we delivered the original order to you, upon confirmation of a return request and issuance of an RMA# (Return Merchant Authorization Number) we schedule a pickup from the same address to pick up your approved return merchandise. See return policy for details 

If you decide to cancel your order, you are advised to do it within 24 hours of placing the order or before your order is shipped from our warehouse - whichever is earlier. With time zone differences, we cannot guarantee we will be able to cancel your order but we will make every effort to process that request. Once cancelled, please allow 5-7 working days for us to process the refund back to the original form of payment if available.

Please read our complete cancellation policy here and submit your request right underneath the policy.

Products that are for external use have no side effects. However you have to be careful not to use it on exposed wounds or rashes or any skin infections. The energy supplements do carry certain harmless nutrients and chemicals which are OK for a normal and healthy human to consume for a purpose. However if you have any heart condition or high blood pressure, its best not to use it until you have consulted with your doctor. At all times, you have to execs discretion in consuming anything that is sold in medical and health stores, the same applies to the supplements sold in our store.

Are there any side effects in using the products? Click here for the video answer.

Sunny is the face of brand Besharam, but she is not involved in the day to day operations of the site or our company. But if you like to see more pictures and videos of Sunny, you should checkout our Facebook and youtube channels where we have a huge collection of hot and exciting pictures and videos of Sunny Leone.

Is Sunny Leone Available? Click here for the video answer.

Thats an easy one.

You can make Rs.1250 just by sending an email to all your friends and asking them to checkout our store. if 5 of them will shop, you will make Rs.1250 straight to use on your next order at IMbesharam.com. You can also choose to write a review for a product you purchased or wish to purchase, every review pays Rs.100 and you can write a max of 10 reviews thereby making another Rs1000. The details of this contest are on our Facebook page. Lastly if you have shopped with us and are willing to give us a audio/video feedback, we will pay Rs.500/Rs.1000 respectively for the feedback. For the video feedback, we will be able to mask your identity and blur the image so that your privacy stays intact at all times. You can give ONLY one audio /video review to claim the benefits. So if you sum up all of this, you can easily make close to Rs.3000 in under 2 hours time and a little enthusiasm. All the best, see you soon my fellow Besharam!

How do I make extra cash to shop on imbesharam.com? Click here for the video answer.

Very Easy. Get on a laptop or a tablet or a desktop or a smartphone that has internet connection. Pull up www.imbesharam.com in any of the browsers (Chrome works best, next is Safari & Firefox). Once you land at our site, feel free to click the links and browse around. When you decide on a product you like to purchase, Click 'ADD TO CART' button. After you have added all what you want to your cart, proceed to the cart by clicking the top right cart icon. Once in the cart, you get to review what you intend to purchase today. If all looks good, select your shipping and delivery preferences and then click 'SECURE CHECKOUT'. At this stage you will get to enter your billing and shipping address and also get a chance to setup your account. Click 'NEXT' to go to the last stage of order submission. In this stage, add any discount codes if you have, select your shipping method and then select a payment method. Enter your payment information and Click 'CONFIRM MY ORDER'. At this point the website confirms your order and charges you for the value of the cart. You are all set. Thank you for shopping at IMbesharam.com. 

Look for the cart icon on the top right side of the website. Its has a shopping card graphic and says 'CART'. Click that icon or text and you will be directed to the shopping cart page and there you will be able to view all the products that you have selected including the price, quantity and product details. You will also have the option to make any changes on the order before submitting it.

No, actually you don't need to register to shop online. You can shop as a guest and checkout as a guest without having to register. However you get many benefits for creating your account with us, like tracking your orders as soon as they leave our warehouse, get a first look at new products, opportunities to participate in online & offline promotions and access your order history anytime and shop quicker the next time around.

After you have initially registered for an account with us OR setup an account already, you can always log back in with your username and password and look into your account. Select 'Sign In' or 'My Account' in the top right of the website and enter the your username and password. If you forgot your password, click 'Forgot password' and an email will be sent to you to set up a new password.

No problem. Go to the 'Sign in' page by clicking the 'My account' button on the top right side of the website. Once in Sign in page, just click the 'Forgot your password?' link and enter your email address you had used to setup your account. An email is sent to you automatically with instructions how to reset your password.

At this point, we do not have retail locations as we are conceptualized to be exclusively an online specialty store. The obvious reason we are heavily invested online is because you will prefer to shop for intimate products like the ones sold on IMBesharam.com in the comfort and privacy of your bedroom or private place vs in public at a retail or departmental store. Maybe in the future you might see our stores out there. 

Do we have any retails shops/locations? Click here for the video answer.

Click here to go to the homepage of IMbesharam.com. Look for a pink ribbon just below the main banner on the homepage. It says 'Want the scoop first'. Enter your name and email address right there and click 'YES'. Thats it. Now you are signed up for our VIP list.

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