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7 Days Return/Exchange Policy
We offer a 7 days Return Period to return any products purchased on IMBesharam.com subject to the following terms & conditions:
If for any reasons you are unsatisfied with your order after it arrives, do not like how it looks or have any other concerns, No Problem. You can return it or exchange for something else you like. Just make sure you read the below and simply put, please DO NOT open the seal or the package of the product.
#1 DO NOT OPEN THE PRODUCT PACKAGE. If the product is opened or the seal is broken, we are UNABLE TO ACCEPT the return. Why: Adult products are a specialty commodity used in and for the intimate parts of our body, and because of that reason they have to have a hygiene seal and always be untouched. Once opened, the hygiene seal is invalidated and the product can no longer be sold to a new user. For this reason, and due to the complexity of imports of these products in India, we cannot accept a return if the product package is opened or tampered with or the hygiene seal is altered. There are NO exceptions offered to this CONDITION.
#2 SUBMIT the return request immediately, latest within 7 days* of the delivery.
*7 days period starts from the day order was delivered, being day 1, and ends at 11.59pm on the 7th calendar day from the delivery date.
#3 RESTOCKING FEES: Due to the specialized nature of the product, all acceptable return requests that confirm the above conditions will attract 25% restocking fees. These fees pays towards two way shipping costs, payment gateway charges that do not get refunded back to us, and the administrative costs of managing this returns process.
PS: You can save 10% on restocking fees if you accept the refund back as store credit. In this case the restocking fees would only be 15% and you can use this credit or share with friends. They never expire and are fully transferable.
#4 EXCHANGE: In instance you are only looking to exchange the products, you will be responsible for the price difference and two way Rs999 shipping costs. In case the new product is lessor value, you will get a store credit for the difference.
#5 Dead on Arrival: If the product you received is unfortunately not working, defective or dead on arrival, you have to notify us within 24 hours of delivery. Preserve everything you got in the order, the box, the product packaging, any accessories as is. All these may be needed to be captured in a video to file a claim with our vendors/manufacturers. Continue with the process of filling the Return Request below.
PS: In case at time of delivery, the order package or the box appears to be tampered or mishandled, WAIT. Make sure to RECORD A VIDEO OF THE UNBOXING of of that tampered courier box, to show label, the box and contents inside it. Thisvideos are also required by our courier partners to support returns or exchange claims as an evidence and to eliminate any courier mischief, mishandling or tampering.
PS: If upon collecting such faulty product, our warehouse team found it to be functional and working fine, we will have to ship it back to you after collecting re-shipping fees of Rs999 to cover for the two way shipping costs.
PS: Any DOA (dead on arrival) claims not filed within 24 hours are NOT covered by our 15 days limited warranty policy.
If you have read all above and qualify for the T&C’s above, please enter a check in the box below and the return request form will be activated. You will enter the order details, images of the product as is now and fill in details the information required for us to process your return request. A team member will respond to you, and assist with the returns process till its concluded.
