Customer services central

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It seems there is no keyword matching your query. Please review the FAQ under each category or email us at hello@imbesharam.com to get answer to your question.

Why is the price of sex toys higher in india than other sites in usa & UK/Europe?

The reason is simple. Due to complex import process & expensive duties & brokerage charges.

The landed price of an adult product in India is about 3 to 4 times the cost of the product in USA, UK or Europe; the reason are detailed below:

- International shipping - Usually we ship our consignment through DHL & Fedex from the US to India. The international shipping costs are high with these couriers, and more so lately due to COVID where flights are less, demand is more and rates of all man and material have gone up.

- Customs duties - The total import duties we pay on our shipments usually range between 105-125% of the declared value (some of the highest in the World) and these includes customs duties, IGST, taxes and various other fees that are collected by Govt. of India for allowing to import this product category. These have gone up from being 70-80% to 105-125% in last 2 years because the government is discouraging international imports and trying to persuade Indian citizens to buy products Made in India, to advance the MakeinIndia agenda.

- Broker charges - These are fees paid to a specialized group of agents and consultants, who handle all the necessary paperwork, certifications, licensing and regulatory compliances to make these imports happen. If not for them, it is near to impossible to import XX products in India due to the complexities of how rules and laws are written and implemented by authorities. These costs usually form a big chunk of the overall price (generally ¼ of the cost of the product you pay). The biggest advantage is that when we import through them, our customers identity is NEVER revealed at port of import and your privacy is maintained throughout the entire process.

- Domestic shipping and admin fees - Thereafter we incur costs of delivering the order to your door, which includes domestic courier shipping, quality control and courier coordination along with operational costs like warehousing & discreet packaging, business operations & customer service, which along with the cost of the product total up to about ¼ of the total price of the product.

For example, if the price of a product costs $100 in the US, by time it reaches India, it will add up:

1. US cost of product, shipping & admin costs = $120

2. International shipping = $50-$75

3. Customs duties = $120-$150

4. Broker charges = $95-$125

5. Domestic shipping and admin fees = $20-$30

6. Total Landed costs in India = $405-$500

The sum total of these costs end up making the product 3-4x the price you can buy it in the USA, UK or Europe where there are NO such complex import processes or import restrictions that end up raising the selling prices.

We are aware that some international online shops may claim they ‘ship worldwide’ including India, but we do not recommend purchasing from any sites unless they clearly GUARANTEE 100% complete custom clearance and door delivery to you. We have seen and heard many customers take this risk, had their orders confiscated at Customs in India and ended up receiving show-cause notices from the department asking to show up to explain why they imported a ‘prohibited’ obscene product in India. The sellers, under these circumstances, will fold hands and will be unable to assist with clearance or refunds, since they claim they have already shipped the consignment and they are relieved of their responsibilities.

For such reasons, adult products in India will be a specialized commodity until the import restrictions are relaxed or we manufacture them in India, in which case we run a risk of producing products that may not match internationally reputed brand standards until such Indian manufacturing and skill sets become trained and competent to match up International standards of quality, hygiene and packaging.
How do I check the status of my order / track my order?

You can check the status of your order by

1. Sign in, then go to 'My account > Order history' and then clicking the order # and then clicking the appropriate tracking link.

2. Simply click here TRACK MY ORDER and enter your email address (that you used for purchasing the order) and the order number in digits, ex: 123456, and the app would display the order status.

3. You can also click the TRACK NOW options in the 'shipping confirmation' email you received. If you haven't received an email yet, most likely your order/package has not shipped yet.

4. If none of the above work, just contact us via email and we will check in the system and get back to you with your order status.
Can I pick up my order instead of having it deliver to my home/office?

Yes, of course you can!

We offer an option of 'Will Pickup' when you place the order and select your shipping options. 'Will-Pickup' is a delivery option wherein you can do a self-pickup of your order from the closest courier office in your pin code, as and when convenient for you.

This is a great & smart option to avoid the courier guy coming to your home/office and having your family/friends question you about the package.

How to: While placing the order, Please select WILL PICK UP in delivery preference and your order will be delivered to the nearest courier pickup facility to your pin code. Once your order is delivered to the pickup location, you will receive notifications via email /call from the courier to come and pickup your package. Make sure to take a valid ID to the courier office to collect the package.

Note: This service may not be offered by al couriers and for all pincodes in India, so if your nearest pincode is not available, we may have to ship it door delivery or ask you for an alternative pin code to ship it as 'Will Pick Up' to.

Click here for the video explanation.
How to submit a custom order?

IMbesharam is India's No.1 Adult store. However, if you can't find what you are looking for or want something that we don't sell?

No Problem! Simply click on the link below to submit a request for any product you desire:

https://in.imbesham.com/customorder

Once we receive the request, one of our agents will reach out with the availability and cost of the product. And, if you don't have a link to the product to be shared in the above please simply just put the description/name of the product in the additional information and our team will take it from there or email us.
Do you offer any discounts?

Yes & No.

As a business policy, we price our products extremely competitively so when you add up import duties, taxes and fees & international shipping charges, our rates are 10-25% less than any other legit store selling authentic products.

We showcase high-quality authentic products sourced right from the manufacturers/master vendors. We strive to give you better quality products, truly great service, discreet packaging & reliable shipping & delivery with great shopping & after-sales experience. PLUS we also offer FREE shipping as an incentive to all our customers which includes all the value-added services we offer for all our customers and the customs duties. We unfortunately cannot discount our prices or products further lower than what they already are.

However we keep running exciting promotions every now and then (usually 5-12% off our already most competitive pricing), and we usually offer a price match if the product is the exact same model and showcased on an authorized reseller in the same territory.

Additionally, we also offer you various incentives like earning Rs500 to Rs1000 for audio or video feedback. That makes a super worth spending a few minutes and making a nice sum of cash to purchase on IMbesharam.com Click here to submit your review.
How will I know my privacy is always maintained?

Let's explain how

1. When you shop: When you shop our state of art website, we offer a 100% safe shopping environment, without dropping any cookies or capturing your personal information.

2. When you pay: Your payment information is never stored on our website. Our checkout uses a PCI compliant 128bit SSL secure encryption to transmit your data securely to the banks and get a response securely as we accept your payment and process your order. Your card statements would never show our brand name, but show our company name: Happy Birds.

3. When you order: Your personal data is saved to the extend you share with us for shipping your order. This is privately held with access only by the top management team who have signed NDA and confidentiality agreements and sworn to protect this critical personal information.

4. When we ship your order: Your order is packaged securely in a white/brown box, with no indication of our brand outside or the contents of the package. It ships from our warehouse, clears customs under our company name, and ONLY after its safely imported, we print and paste your address label to ship it through courier to you. It will show shipper name as Happy Birds, and content as 'Gifts & Souvenirs'

5. When we deliver: You can choose to pick up the order yourself at a time convenient for you by choosing SELF PICK option when submitting the order. This ensures the delivery does not happen at your home or office and nobody ever has to know what you ordered from us.

Every little bit counts and we have thought it over and over again before finally putting it in place by developing a custom logistics operation for our customers in India & across the world. We understand and realize that the products we sell are not something you will find in your neighborhood medical or departmental store, so when you purchase these from us, we go over and beyond to ensure your privacy is maintained to the best of our abilities and intention.

As they say, my friend, you are in good hands, when you shop these fantastic brands!
How do I apply my promotional code/redeem a coupon?

In stage two of the checkout page, enter your alpha-numerical promotion code where it says 'Enter your gift card #/Promotion code', and click 'Submit'. The cart automatically applies the promotion/discount and recalculates the new subtotal. After that you can continue with the balance of the payment and submit the order.
I forgot to add a promotional code to my order?

We thank you for your purchase with us and are sorry to hear that you forgot to apply a Promo code. Our system does not allow us to make any manual changes to the order once placed and we cannot apply the code post the order is placed.

However, please reach out to our support via email our customer support team will review the concern and offer the best resolution.
If an item is out of stock online, how do I order it?

In cases that we are sold out of any item that you wish to purchase, please EMAIL us along with a link to that product page. We will ruffle some feathers at our end and try to look up options for ordering it through various vendor partners' networks. Most of the time, we shall be able to procure this and reactivate the ordering option so you can place the order then.
Why should I shop from IMBesharam.com?

In simple words, we are India's MOST loved Adult Store.

Because 500,000 Indian customers have already done so, 250,000 Indians follow us on our Facebook, Instagram and Twitter channels and we have over 12,000 online reviews.

Not convinced?

Sunny Leone is the face of our brand, we deliver our promises and stand behind our brand and our products and guess what, we have also won the XBIZ award for being Top International Adult Store.

Founded by 2 Indian Americans, we are HQ'd in Atlanta, USA with satellite offices in India, Thailand & Ukraine. Our founders have over 30 years of combined experience in fashion, garments, online commerce, telecommunications and hospitality which has been instrumental in building a brand of this scale & reputation.

We import your orders in our company name so your personal information is not exposed or at risk, and ship your orders from the US to India right to your door in the most discreet manner while maintaining your privacy throughout. We are partnered with FedEx / DHL & UPS in the US, and BlueDart & Aramex in India to offer you reliable shipping and door-to-door tracking. We give you 6 payment options of which 2 are innovative options to pay anonymously and pay offline, while the rest are the popular options to pay by debit and credit cards, net banking, PayPal & most ATM cards.

We have a well-grounded and professional team to answer your questions & assist you as needed 5 days a week, for 10 hours a day,

All in All, We dedicatedly strive to give you a world-class browsing and shopping experience as we constantly grow & improvise to be your one-stop shop for all your sexual wellness needs and a healthy adult lifestyle.

Click here for the video explanation.
Is it safe/ok to shop from imbesharam.com?

Absolutely 100% Safe.

We are a US-based International Company exclusively catering to Indians in India. We have a custom logistics process to ensure your order is shipped promptly, packaged securely, clears customs reliably and is delivered to your door timely.

Because we understand your need for privacy, we put an extra effort to ensure it, through our network of world-class shippers like FedEx, UPS, DHL, BlueDart & Delhivery. The order will arrive in a white/brown box, have no mention of Besharam on the outside, and the shipping label will say - shipped from 'Shipping Department, Happy Birds Inc,' so there will be no mention of the site IMbesharam.com and the product name will be shown as Gifts & Souvenirs.

Rest assured your concerns are our concerns, we uphold and deliver to our promise of safe and timely delivery, so can shop at ease. We got your back!

Click here for a video explanation.
Why did I receive a partial order?

This would happen for two reasons:

1. If during placing your order, you selected to receive your order quicker and selected 'SHIP WHAT'S IN STOCK ' then we ship you what we have in stock. The rest of the pending order is generally fulfilled within 14-21 days after that.

2. We may have shipped partial orders so as to expedite delivery by shipping what was in stock in India and will notify you of the status of the remainder of the order via email.

However, if you specified that you need them all together and in spite of that you received a partial order, we apologize for that mistake, please do contact us via email and we will check into this for you.
Will I have to worry about customs dept knowing my info?

Set your mind at rest, because we got it all covered.

To ensure your privacy we import the consignment in our Indian entity name, so your information is NOT disclosed at the time of import. We handle and take care of the complete logistics cycle, so after you have made the purchase, you can relax and plan your event, while we go to work and make sure your order is packaged securely, shipped reliably, handled discreetly and delivered timely.

The price of the product you see on our site includes all duties & taxes that need to be paid, upon import and distribution, to the Indian government. About 70-80% of the product price goes towards customs & import taxes, brokerage fees, distribution charges, storage fees, and local taxes which may include Octroi, IGST, etc. depending on your local destination. There are NO sales taxes owed since you have ordered them online from a US company.

For more information Click here.
What is your shipping policy?

IMbesharam.com is a one-stop shop for Indians & NRIs across the world to browse, shop & experience a bold & beautiful lifestyle. As we are exclusively catering to Indian and US customers, shipping is FREE (Orders above Rs.___)? and for our International customers, we offer deeply discounted rates with Fedex/DHL & UPS and offer a flat rate of Rs.4,999 per order irrespective of the number of products in the order and is a standard International Mail rate. These rates are one of the best you can find online and they include all charges up to your door.
How long will it take to receive the order?

For our customers in India, the shipping estimate is normally between 2-7 biz days and 21-30 biz days depending on the product you have purchased, the shipping option selected and the shipping location and where you are ordering from.

When you purchase a product from our store that is listed as shipping from India, it takes 2-3 biz days to deliver the order in a Metro City and 3-7 biz days to a Non-Metro city and if you purchase a product that is being shipped from the US, it will take 14-21 biz days to deliver to you. The products are shipped out of our US distribution centre (see how it works), to the destination country/city. For customers in India, it may take between 3-5 days for the package to arrive at the Indian airport and then depending on how long it takes at customs (usually 3-7 days) they are delivered to our India distribution partner. The Indian partner normally takes 2-3 biz days to deliver in Metros and 3-7 biz days to non-Metros.

Unfortunately sometimes delay happen due to customs clearance or shipping company delays, under such situations we cannot assume responsibility for such delays even though we will try our best to expedite the delivery. We do guarantee the delivery and we will keep you posted under such circumstances.

You can track your order here: www.imbesharam.com/track
Can I change my delivery address after the order is placed?

Not after order has been processed and you have received a shipment confirmation email. However in extreme/unavoidable circumstances that you may have to change, we maybe able to assist with this if informed with 24 hours of receiving the shipment confirmation email.
Can I ship it to a country outside india?

Yes you can. Enter the physical address of the business or residence that the product needs to be delivered to. Be sure to add the city, state and country along with a valid zip code or pin code. So that we may reach you in case of emergency, ALWAYS remember to provide us with your mobile number.
Is the packaging discreet?

Absolutely, Your order is usually packaged in a Fedex/DHL padded envelope, with no indication or mention of the contents or the recipient (you) up until it passes and gets cleared through customs. After customs clearance, the package is labelled with your name and address as the recipient and the shipper info will be 'Happy Birds Inc, Shipping Department, GA, USA'. There would be no other mention of the contents anywhere on the package, so when you receive it, you can confidently sign for it without having to face any uncomfortable situations at home or at work.

Will the packaging be discreet? Click here for the video answer.
Why does the amount on the invoice attached to my package not match with the order total/amount I paid

Because the invoice sent with the package is NOT your actual invoice, Your actual invoice is the ORDER confirmation email (which you get immediately after submitting your order and making the payment). That is the only INVOICE/RECEIPT you get from us when you make purchase with us.

What you get on the package is a generic invoice used only for shipping and as required by courier. It is also used as a safety net for your order, as the description on the order is kept generic to say 'Gifts & Souvenirs' to keep the delivery as discreet as possible and to avoid any undue attention to the contents inside the package. You may NOT want the courier delivery person to know what is actually inside the package, Do you?

This along with many other carefully modelled processes are what we do to provide you discreet delivery as promised, so your order information stays private between you and our website. No third party should know about this.

NOTE: Since your order is placed with a US website, there is NO GST collected from you, so the invoice presents an all inclusive total of the product and associated costs to deliver it to your door, which includes customs duties, taxes, IGST and other fees & brokerage paid at time of import, all of that is billed to our company. Your information is NEVER shared with any outside agency/department/authority
What are the available payment options?

For our customers in India, we accept all Indian banks issued credit and debit cards, including cards that say 'International' and 'Valid in India only'. The type of cards we currently accept is VISA, MASTER, AMERICAN EXPRESS & DISCOVER. We also accept PAYPAL & All DEBIT CARDS issued in India.

We also accept Offline payments where you can transfer funds to our account (NEFT) or deposit cash in a local ICICI bank close to you.

We would like to know your feedback on this. Sign up here to be stay updated and submit your feedback.
Do you price match?

Sure, We can. Our prices as shown on the site include custom duties and taxes, so what you see here is the 'landed price' of the product. Our heavily discounted FLATE RATE International Express shipping rate of Rs599/order is something that goes towards the final cost of the product, which not many online stores can offer or match. So if a reputable online seller is able to offer lesser price for the product, custom duties and taxes till the final destination and shipping as a WHOLE we will most definitely match that price.
How secure is my transaction?

Shopping with us is 100% safe and secure. Our site is hosted on www.shopify.com which is one of USA's largest ecommerce engine provider. The site is certified PCI compliant which is an industry standard certification and also offers 128bit SSL certificate and is Level 1 compliant, the highest in internet security. All credit card data that you enter is encrypted and securely processed and stored on the bank's server.

We never see or store your private data and we test our site monthly for any flaws or viruses. We also are GeoTrust certified which is equal to Verified by Verisign. Being an International brand and a US company site security and customer privacy are the most important standards that we strive to uphold all the time.
It seems like I have been charged twice. Please fix this.

Oh, thats not good. We apologize for this hassle. Please contact us via email and send a note of your order # and actual amount that you should have been charged as well as a limited screenshot of your statement showing the double charge. We will get on top of it and fix it right away.
i have lost my store credit / giftcard ?

No problem, just contact us with details of your original order (name/email/phone number) and we will look it up for you and email the store credit number back to you.
Why cant I return if I opened the package?

If you open the package/seal many of the categories primarily any clothing or products that come in contact with the intimate/private parts of a human is considered unusable and un-sellable again due to hygiene and security reasons.So all lingerie, underwear, shapewear, legwear, adult toys etc are non-returnable. We also are unable to accept books, games and DVDs back due to the nature of the product. Costumes are unreturnable after they have been opened/used. Please read our detailed return policy for more info
What is your cancellation policy?

We offer a STRICT 24 hour Cancellation Policy to cancel any orders you placed with us, subject to it not being shipped from our warehouse and subject to the following terms and conditions:

1. Within 24 Hours + Order NOT SHIPPED: If you wish to cancel your order after the order is placed please submit it via email or live chat asap and get an acknowledgement from us. If we get the cancellation request within 24 hours of your order confirmation and the order is not shipped, we should be able to cancel your order and submit your payment for refund subject to the below restocking fees. Once cancellation request is submitted, please allow 24-48 hours for us to complete the cancellation process and 4-7 working days for the refund (subject to restocking fees listed below) back to the Original Form of Payment/ Store Credit / Gift Card.

RESTOCKING FEES: Any acceptable cancellations requests made within 24 hours will attract 10% restocking fees, unless the refund is made in form of a Store Credit / Gift Card. These fees are deducted to cover administrative costs for receiving and cancelling order, warehouse administration required to cancel order and restock products, cancel shipping label as well as non refundable payment gateway fees which usually is between 3-5% of transaction value.

REFUND OPTIONS: For any PREPAID orders, You can choose between one of the refund option

a. Refund (-less 10%) back to original payment form

b. Refund (full amount) as StoreCredit / GiftCard.

c. COD orders >Refund (full amount) is ONLY as StoreCredit / GiftCard.

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2. Post 24 Hours + Order NOT SHIPPED: If we receive the cancellation request post the 24 hour period AND before the order has shipped, we may still be able to cancel the order, this request has to be determined on a case to case basis, depending on what stage of the order cycle this request was received and if there is a possibility to cancel it. Once cancellation request is submitted, please allow 24-48 hours for us to complete the cancellation process and 4-7 working days for the refund (subject to restocking fees listed below) back to the Original Form of Payment/ Store Credit / Gift Card.

RESTOCKING FEES: All acceptable cancellation requests made post 24 hours cancellation period will attract 25% restocking fees unless refunded in form of a Store Credit / Gift Card where the restocking fees is reduced to 10%. These fees are deducted to cover administrative costs for receiving and canceling order, warehouse administration required to cancel order and restock products, interrupting the logistics cycle to retrieve the order and processing the cancellation as well as non refundable payment gateway fees which usually is between 3-5% of transaction value.

REFUND OPTIONS: You can choose between one of the refund option

a. Refund (-less 25%) back to original form of payment.

b. Refund back (-less 10%) as StoreCredit / GiftCard.

c. COD orders > Refund back (full amount) ONLY as StoreCredit / GiftCard.

~~~

3. Within/Post 24 Hours BUT Order HAS SHIPPED: If we receive the cancellation request within OR post the 24 hour period BUT the order has shipped, we may still be able to cancel the order, this request has to be determined on a case to case basis, depending on if the order is UNOPENED and can be RTO'd (return to origin) or it may need you to ship it back to us. Once cancellation request is submitted, please allow time for the RTO to come back to our warehouse and thereafter 24-48 hours for us to complete the cancellation process and 4-7 working days for the refund (subject to restocking fees listed below) back to the Original Form of Payment/ Store Credit / Gift Card.

RESTOCKING FEES: All acceptable cancellation requests made post 24 hours cancellation period & after shipped order is RTO'd will attract 25% restocking fees + Rs999 Shipping Costs and can ONLY be refunded back Store Credit / Gift Card. These fees are deducted to cover administrative costs for receiving and cancelling order, two way shipping costs and administration costs of reversing the logistics cycle to retrieve the order and processing the cancellation as well as non refundable payment gateway fees which usually is between 3-5% of transaction value.

REFUND OPTIONS: In this case there is only one refund option:

a. Refund back (- less 25% + Rs999) as Store Credit / GiftCard.

~~~

To register a cancellation request, Click here
What warranty is available on the products in your store?

Most of the electronic/battery operated products come with the standard manufacturers warranty, about a year from date of purchase. There are other speciality products whose warranty information can be obtained by contacting the manufacturer directly. If you have a question about any particular product, please email us and we can find it out for you from the manufacturer.
Are there any side effects in using the products?

Products that are for external use have no side effects. However you have to be careful not to use it on exposed wounds or rashes or any skin infections. The energy supplements do carry certain harmless nutrients and chemicals which are OK for a normal and healthy human to consume for a purpose. However if you have any heart condition or high blood pressure, its best not to use it until you have consulted with your doctor. At all times, you have to execs discretion in consuming anything that is sold in medical and health stores, the same applies to the supplements sold in our store.

Are there any side effects in using the products? Click here for the video answer.
Do I need to register for an account to shop online?

No, actually you don't need to register to shop online. You can shop as a guest and checkout as a guest without having to register. However you get many benefits for creating your account with us, like tracking your orders as soon as they leave our warehouse, get a first look at new products, opportunities to participate in online & offline promotions and access your order history anytime and shop quicker the next time around.
Do you have a retail shop/location?

At this point, we do not have retail locations as we are conceptualized to be exclusively an online specialty store. The obvious reason we are heavily invested online is because you will prefer to shop for intimate products like the ones sold on IMBesharam.com in the comfort and privacy of your bedroom or private place vs in public at a retail or departmental store. Maybe in the future you might see our stores out there.

Do we have any retails shops/locations? Click here for the video answer.
What is this site about?

We are Besharam! India's Favorite SexToys SuperStore. Lets call us the India's #1 Adult Store, because there are many who claim the same, and there is only one Numero Uno in this game!

IMBesharam.com an award winning website, based in USA and catering to Indians worldwide. We are India's leading adult store measured by daily traffic, online ranking, social media followers and the most media mentions.

We are an e-commerce platform that showcases amazing products tastefully selected and sourced from popular brands in US, present them in a responsive boutique store for you to shop in a smooth & 'easy on the eye process'. We ship your order via world class carriers in a non-descriptive package & take care of all duties, customs and taxes through till delivery to your door.

We are in the business of bringing your curiosity, your imagination, your desires and your fantasies right to your bedroom. Because we understand your need for privacy, we put an extra effort to ensure that your order is packaged securely, shipped reliably, handled discreetly and delivered timely.

Shop right from in your bedroom for adult products for men & women, toys for gay & lesbian, lingerie, shapewear, costumes, undergarments and products for energy & stamina, male enhancement, sexual wellness, hygiene & care, romance & foreplay, oral & anal fun and many other intimate needs. We also carry the largest Bachelor & Bachelorette party collection in India.

Visit us on the web

Website: www.imbesharam.com

Facebook: www.facebook.com/imbesharam

Twitter: www.twitter.com/imbesharam

Youtube: www.youtube.com/imbesharam

Vimeo: www.vimeo.com/imbesharam

Google+ www.google.com/plus/imbesharam

Pinterest: @IMbesharam

SnapChat: @IMbesharam

Enough of us, tell us a bit about yourself and email us if you liked browsing or shopping on our site. We love to get your feedback!
Is it legal to shop for sex toys on IMBesharam.com?

The simple answer is YES.

Because we have already done the hard work of importing them through customs by filling all the documents to support the legality of these products, only after they get imported are we able to sell them in India. Our Custom consultants work with the department to properly classify these products and ensure we have the rights and permission to sell and distribute them in India.

Now there is a lot that goes behind the scene, which we will not bore you with. First, we avoid to label them as 'sex toys'. These are pleasure products, and we prefer not to label them as 'sex toys' due to the stigma and undue attention it gets.

Legal Explanation: Under the Indian Penal Code, 1860, Section 292 prohibits the sale of obscene objects. We argue with the department that these products are NOT OBSCENE and they are being used by an individual in the privacy of their own space, so the Indian Constitution grants each Indian citizen the freedom to their own space and rights to their privacy.

We take full responsibility for the products we sell, so you, the customer does not have to worry about it after having placed the order online. We export our products from the US, import them ourselves in India, pay import duties & taxes and clear customs, and bring your package to your door. So yes, it is LEGAL to shop for products on IMBesharam.com and use them in the privacy of your bedrooms.

Click here for the video explanation.

How we

Pack & Deliver your order

1
Here is how we prepare your order
2
Here is how we pack it, with ❤️+🤗
3
Here is how we seal, label and ship
4
Here is how your order will arrive 🙏

Are you looking to

Return, Cancel, File a Warranty claim?

Return/Exchange
Cancel My Order
File Warranty Claim
Close [✕]

7 Days Return/Exchange Policy

We offer a 7 days Return Period to return any products purchased on IMBesharam.com subject to the following terms & conditions:

If for any reasons you are unsatisfied with your order after it arrives, do not like how it looks or have any other concerns, No Problem. You can return it or exchange for something else you like. Just make sure you read the below and simply put, please DO NOT open the seal or the package of the product.

#1 DO NOT OPEN THE PRODUCT PACKAGE. If the product is opened or the seal is broken, we are UNABLE TO ACCEPT the return. Why: Adult products are a specialty commodity used in and for the intimate parts of our body, and because of that reason they have to have a hygiene seal and always be untouched. Once opened, the hygiene seal is invalidated and the product can no longer be sold to a new user. For this reason, and due to the complexity of imports of these products in India, we cannot accept a return if the product package is opened or tampered with or the hygiene seal is altered. There are NO exceptions offered to this CONDITION.

#2 SUBMIT the return request immediately, latest within 7 days* of the delivery.
*7 days period starts from the day order was delivered, being day 1, and ends at 11.59pm on the 7th calendar day from the delivery date.

#3 RESTOCKING FEES: Due to the specialized nature of the product, all acceptable return requests that confirm the above conditions will attract 25% restocking fees. These fees pays towards two way shipping costs, payment gateway charges that do not get refunded back to us, and the administrative costs of managing this returns process.

PS: You can save 10% on restocking fees if you accept the refund back as store credit. In this case the restocking fees would only be 15% and you can use this credit or share with friends. They never expire and are fully transferable.

#4 EXCHANGE: In instance you are only looking to exchange the products, you will be responsible for the price difference and two way Rs999 shipping costs. In case the new product is lessor value, you will get a store credit for the difference.

#5 Dead on Arrival: If the product you received is unfortunately not working, defective or dead on arrival, you have to notify us within 24 hours of delivery. Preserve everything you got in the order, the box, the product packaging, any accessories as is. All these may be needed to be captured in a video to file a claim with our vendors/manufacturers. Continue with the process of filling the Return Request below.

PS: In case at time of delivery, the order package or the box appears to be tampered or mishandled, WAIT.  Make sure to RECORD A VIDEO OF THE UNBOXING of of that tampered courier box, to show label, the box and contents inside it. Thisvideos are also required by our courier partners to support returns or exchange claims as an evidence and to eliminate any courier mischief, mishandling or tampering.

PS: If upon collecting such faulty product, our warehouse team found it to be functional and working fine, we will have to ship it back to you after collecting re-shipping fees of Rs999 to cover for the two way shipping costs.

PS: Any DOA (dead on arrival) claims not filed within 24 hours are NOT covered by our 15 days limited warranty policy.

If you have read all above and qualify for the T&C’s above, please enter a check in the box below and the return request form will be activated. You will enter the order details, images of the product as is now and fill in details the information required for us to process your return request. A team member will respond to you, and assist with the returns process till its concluded.

Submit Return Req.

DO NOT fill this form for product defective/stop functioning situation. For such cases, fill the Warranty Claim Form.



Attach Images (10MB limit)
Please upload clear photos that show exact product/box/packaging condition as is.
Upload Videos (25 MB limit)
Please upload short video of all sides that show exact product/box/packaging condition as is.
Guidelines for the video: Record the video with clear background closeup and show what is the problem with the product? In case it is a product with a battery, replace with NEW batteries and test it on video. If rechargeable, plug it in the power outlet and show if it is charging? Show the details of the issue you are facing so that we can review and assist better in troubleshooting.


What happens next
1
After submitting the form, allow us 2 days to review and get back to you.
2
After your return is accepted, we will initiate reverse pickup and inform you details, re-pack your product in a box, and review & fill this RMA Checklist.
3
When courier arrives to pick the RMA, hand it over and send us this completed RMA checklist to eliminate any case of tampering or mishandling.
4
Once the shipment is received, we will inspect it for any fingerprints under UV light and if the return matches our conditions, we will finalize the request and close it.
Read all the terms and conditions and select all the checkboxes to confirm your acceptance
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24 Hours Cancellation Policy

We offer a 24-hour Cancellation Policy to cancel any orders you place with us, subject to the following terms & conditions:

1. Within 24 Hours + Order NOT SHIPPED: If you wish to cancel your order after the order is placed please submit it this form ASAP. If we get the cancellation request within 24 hours of your order confirmation and if the order is not yet shipped, we should be able to cancel the order and process the refund subject to the below restocking fees.

Restocking Fees: All cancellations requests matching the above condition will attract 10% restocking fees if refunded back to the original form of payment OR zero restocking fees if refunded as store credit/gift card. These fees are deducted to cover administrative costs for processing cancellations, restocking products as well as non refundable payment gateway fees.

REFUND OPTIONS:
a. Partial refund back to original payment form (-less 10%)
b. Full refund as StoreCredit / GiftCard.

PS: For COD orders refund can only be offered as StoreCredit / GiftCard.

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2. Within/over 24 Hours but order HAS SHIPPED: If we receive the cancellation request within OR post the 24 hour period but the order HAS ALREADY SHIPPED, we may still try to cancel the order. This request has to be determined on a case to case basis, depending on if the order has shipped or if it can be RTO'd (return to origin) or it may need you to ship it back to us.

Restocking Fees: All cancellations requests matching the above condition will attract 25% restocking fees if refunded back to the original form of payment OR 10% restocking fees if refunded as store credit/gift card. These fees are deducted to cover administrative costs for processing cancellations, interrupting the logistics cycle to retrieve the order, restocking products as well as non refundable payment gateway fees.

REFUND OPTIONS:
a. Partial refund back to original payment form (-less 25%)
b. Full refund as StoreCredit / GiftCard (-less 10%).
PS: For COD orders the COD fees will be applied in entirety towards the restocking fees and there will be NO REFUNDS offered.

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3. Special Circumstances: Delayed Delivery, beyond 7 days of EDD.
If your order is delayed beyond 7 business days and the delay is outside of our control (customs, import or international shipping delay), we will be able to offer a full waiver of restocking fees and process the request for cancellation with full refund.

~~~

Once the cancellation request is submitted, please allow 24-48 hours for us to complete the cancellation process and 4-7 working days for the refund (subject to restocking fees listed below) back to the original form of payment/ store credit / gift card.

Submit Cancellation Req.










*NOTE: For COD orders, if order is not shipped, the refund will be in the form of store credit ONLY. If the order has been shipped,the entire COD fees will be applied towards restocking fees and no refunds would be due.
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15 Days Limited Warranty Policy

We offer a 15 days Warranty period to replace any defective or malfunctioning products purchased on IMBesharam.com subject to the following terms & conditions:

In very rare cases, if the product you received has a defect, or it malfunctions or stops functioning within 15 days of receipt, please accept our apologies for this inconvenience if this may happen to you. In such cases package the products, all accessories and packaging back in the box we delivered to you, and submit the below Warranty Claim form. After we get your completed warranty request form, we have to do a troubleshooting call (as mandated by brands we stock) to determine the actual reason. In many cases after troubleshooting, we have found the issue was resolved (for ex: customers found on the call they didn't place the battery correctly, or did not press the button hard enough, or sometimes it just starts working after a hard reset). If it is determined by our team that the product visually appears to have an issue, we will make arrangements to get it picked up at the earliest available time, and when it arrives back at the warehouse, we will troubleshoot it again.If upon physical inspection and check, we determined the product was indeed faulty/defective/malfunctioning, we will process it as a Warranty Claim. Thereafter, it will lead to one of the 3 options:

1. If we found no issue upon testing at the warehouse, we will have to ship it back to you after collecting Rs999 re-shipping fees. This fee pays for the two way shipping charges.

2. If we found the issue to be minor and we are able to fix it, we will fix it and ship it back to you at NO COST. This would include replacing part of the product, which were found to be not working, for example: a cap, remote, bullet or similar parts.

3. If the issue is not something we can fix, we will file a warranty claim on your behalf with the manufacturer/brand. It takes 5-7 business days to get the approval for replacement, once we have it, we will either ship you a replacement from our stock if we have one, if not we wait for the replacement to arrive from the brand's warehouse in US or EU. If its shipping from abroad, it may take 14-21 business days to arrive and then we can deliver it to you. The Replacement product may come in non consumer packaging which could be a poly bag or white box. This is how the manufacturers usually replace under a warranty claim.

PS: The only option offered in case of a qualified 15 days warranty claim is a FREE REPLACEMENT. We are unable to exchange it for another product or offer a refund.

PS: In case of warranty claims, we will need to see a video of the box and label you got the delivery in, the products as you see that show they are not working and defective. These videos are also required by vendors/manufacturers to determine the warranty claim and process it.

PS: If upon collecting such faulty product, our warehouse team found it to be functional and working fine, we will have to ship it back to you after collecting re-shipping fees of Rs999 to cover for the two way shipping costs.

If you have read all above and qualify for the T&C’s above, please enter a check in the box below and the warranty claim form will be activated. You will enter the order details, images of the product as is now and fill in the information required for us to process your claim request. A team member will respond to you, and assist with the warranty process till its concluded.

SPECIAL CIRCUMSTANCES - Warranty Claim AFTER 15 days.

Most brands we stock offer 3 months to 12 months warranty, however any claims made after 15 days, have to be filed with the manufacturer/brand directly on their official website by showing the purchase receipt (which is the order confirmation email) you get after making a purchase on our website. IMbesharam.com does not claim to extend the manufacturers warranty and expressly states that any Warranty Claims post 15 days of delivery will have to be handled directly by the manufacturer/brand. In most cases the manufacturer will assist you with warranty replacement. In such cases, you will have to bear the costs of international shipping, import costs such as duties, taxes and any brokerage fees charged by agents.

We are able to provide this service and engage our logistics channel to process the import, clearance, pay duties and taxes on your behalf and hire agents to clear the consignment. The costs for these total to about 60-70% of the value you originally paid for the product. If you would like to engage our services to file the warranty claim and import the approved warranty replacement on your behalf, we will be happy to do that at no extra cost, just select the appropriate option in the warranty claim form. We will however have to collect these import costs from you after the warranty claim is approved. After collecting these costs and the defective unit, we will file the claim on your behalf, work with the manufacturer to issue a replacement (if all warranty conditions are met) and then engage our shipping company and our brokers to ship from manufacturer warehouse and pay for import duties, taxes, GST and fees as well as brokerage charges to allow this import into India. The whole warranty cycle will take about 21-30 days from time you make the payment for warranty replacement and we receive the defective product from you.

If you have read all above and qualify for the T&C’s above, please enter a check in the box below and the warranty claim form will be activated. You will enter the order details, images of the product as is now and fill in details the information required for us to process your claim request. A team member will respond to you, and assist with the warranty process till its concluded.

Submit Warranty Claim



Attach Images (10MB limit)
Please upload clear photos that show exact product/box/packaging condition as is.
Upload Videos (25 MB limit)
Please upload short video of all sides that show exact problem you are facing.
Guidelines for the video: Record the video with clear background closeup and show what is the problem with the product? In case it is a product with a battery, replace with NEW batteries and test it on video. If rechargeable, plug it in the power outlet and show if it is charging? Show the details of the issue you are facing so that we can review and assist better in troubleshooting.
What Happens Next
1
After we receive your (under 15 days) claim, and review the photos and videos, we will schedule a Zoom call to troubleshoot the issue.
2
If the issue is not resolved after troubleshooting, we will get the product picked up for further inspection at our warehouse.
3
Upon receipt, we will physically inspect the product & try to resolve the issue. If we can we will fix it and reship to you. If we cannot, we submit an RMA claim with the brand and ask for resolution.
4
After we get RMA approval from the brand, we arrange to get replacement re-imported or ship from our stock if available. Usually the entire process takes 14-21 days.
Please read T&Cs and select the checkboxes to confirm your acceptance to these.
Please scroll down to read entire policy > agree to T&C box > the button will activate.
Please scroll down to read entire policy > agree to T&C box > the button will activate.
01
Send for Approval
After we get your Return/Warranty/Cancel request, we start to review it and take action within 48 hours. Claims are sent out to vendors/manufacturers for review + approval & cancel requests are attended in priority based on what stage of order process they are in.
02
Do Return Pickup
Cancellation requests are processed in 48-72 hours. Return/Warranty process is initiated in 2-4 business days and troubleshooting calls where applicable is scheduled. Upon approval of returns request or warranty claim, courier pickup is initiated. This process usually takes 3-5 business days.
03
Inspect & Resolve
We get the return/warranty order back from you, inspect it, finalize brand/manufacturer approval to replace qualified returns and claims. Once this is done, we ship the replacement back to you or process refunds requests as case maybe. Usually takes 5-7 business days.
04
Return completed
You will get your replacement delivered in 5-7 business days after it's shipped from us, if it's shipping from our US warehouse, it will take 21-30 business days. Once you get your replacement, or the refunds are paid, this process is considered completed.

Still have a question?

Contact us via one of below options

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Let’s talk policies

Our STANDARDS, your peace of mind :)

SHIPPING POLICY

We offer FREE 🥳 Shipping (across India 🇮🇳) for all orders over Rs1000 and ship from our warehouse in Delhi NCR. Your orders can get delivered in 1-5 business days depending where you live. We also offer SELF PICKUP, so your order can be shipped to the courier office nearest to your pincode and you can collect it later. We offer SAME DAY delivery in Delhi NCR region for Rs999. All orders placed before 1pm IST on any working day will get shipped same day. See details below:

PS: We also ship to Middle East (UAE, Qatar, Oman and others), USA & Canada and Nepal.

SELF PICKUP: If you do not wish the order to be delivered to your home or office but prefer to pick it up from the courier's office closest to your pincode, select this option SELF PICKUP in the cart page when submitting your order. This option is preferred by many since its more discreet and can also be convenient in case you do not know when the order will arrive and do not need to wait for it. Once your order is delivered to the pickup location, you will receive notifications via email /call from the courier to come and pick up your package. Make sure to take a valid ID to the courier office to collect the package.

FREE SHIPPING: Shipping is FREE across India for all orders over Rs1000 value. Usually the transit time is 2-5 business days with metros getting it faster and tier 2 & 3 cities get a little later.

EXPRESS SHIPPING (when offered) is Rs.99 for 2-4 days express delivery. This is only offered for METRO and can be selected in checkout.

SAME DAY DELIVERY is offered only in Delhi, NCR for prepaid orders received before 1 PM. The shipping charges are Rs.999 for same day delivery.
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SHIPPING FROM USA warehouse: If your order is to ship from US 🇺🇸warehouse, the time it takes to deliver ranges between 21-30 business days. You will see this both on the product page (under ADD TO CART) and in checkout > shipping options.

Middle East & Other Countries: We offer several shipping options for shipping to various countries like UAE, Qatar, Saudi, Oman, Nepal etc. The options will be available during checkout. Make sure to select the EXPRESS OPTION for any product that is a toy, as this option guarantees delivery. The slower option may be offered for some products but in those cases, delivery is NOT GUARANTEED.
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How will the package look when it arrives: Your order will be packaged in an ordinary innocent white box to avoid any kind of attention from couriers or your neighbors. The label will show shipper name as ‘Happy Exports’ and will have NO mention of Besharam, nor carry any Besharam branding on outside. The description of products will show as ‘Gifts & Souvenirs’ and will be very apt but also very generalized.

Take a look at these pictures to see how your order gets packed, shipped and delivered.

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IMPORTS, CUSTOMS & DUTIES

We take care of EVERYTHING.

The price of the product you see on our site includes all duties, taxes & fees that need to be paid for importing into India. About 60-65% of the product value as you see goes towards customs duties, import taxes, brokerage fees, shipping costs and local taxes.

To ensure your privacy we import them in our Indian entity name, your information is NEVER disclosed at time of import. We handle and take care of the complete logistics cycle, so after you have made the purchase, you can relax and plan your event, while we go to work and make sure your order is packaged securely, shipped reliably, handled discreetly and delivered timely.

On certain occasions imports can get delayed and this is due to many factors, backorders, international shipping delays, customs compliance or approval delays and such may cause longer to deliver your order. Rest assured, we will be on top of our logistics cycle and if a delay happens, we will inform you in a timely manner.

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PAYMENT POLICY

We sell in INR and offer several payment options as listed below:

  1. All Indian & International Debit & Credit cards: No fees, your card statement will show this purchase made at 'Happy Birds Inc.'
  2. UPI Payments: No fees, your card statement will show ‘Happy Exports’
  3. COD (Cash on Delivery): There is a 10% fees for this option, paid upon order submission.
  4. EMI (IMB Pay): Pay in 3 parts, one today and e EMI’s in 60 days): Zero % interest, no fees.
  5. Paypal: 5% fees, pay in INR or US$
  6. Cryptocurrency: No fees, your wallet will show Happy Birds
  7. Offline Cash Payment: Deposit in our HDFC account, no fees.
  8. Gold & Silver coins: Just kidding, but if you wanna pay this way, we will find a way to take your money 😂
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our guarantee

We guarantee the quality of products we showcase and the delivery of your order once you have paid for it.

We do business with reputed brands, purchase authentic products directly from the manufacturer or their top distributors to ensure the pricing is most competitive so we can deliver it to you in the most affordable manner. We then import directly from the brand, take care of customs duties taxes and fees and deliver your order to your door. We take extra care to package your order nicely, ship timely, deliver swiftly and discreetly so you can stay at ease while we do the work on your behalf. We manage the entire process end to end, from time your order is paid till its delivered, so you do not have to worry about anything except of course Sharma ji if he lands your package before you do.

We very much value your business and deeply understand your concern for product pricing & quality, transaction security, PRIVACY & discreet delivery.

We will also stand behind each product you order from our store, and will make good any concern you may have about the quality or service to the best of our ability. Apart from our 7 days return policy and US & India based world class customer service support, we will go over and beyond to make your experience with our brand, the best we possibly can.Feel free to reach out to the office of our CEO directly if you are not fully satisfied and need to file an escalation. We will ensure you are heard, your concerns addressed and you are satisfied.

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Privacy policy

1. INTRODUCTION

Happy Birds LLC dba IMbesharam.com owns and operates IMbesharam.com ("Website") and Happy Birds LLC dba IMbesharam.com  respects your privacy ("Company" or "We"). We understand the importance of protecting your privacy. We are committed to safeguarding the privacy of the personal data or information that We collect, possess, use, process, record, store, transfer, disclose, deal, handle and receive, by and on behalf of our clients and/or prospective clients, while selling Products or rendering services to our clients/prospective clients in connection with our business. Accordingly, following is our Privacy Policy setting out how We intend to safeguard such personal data or information received and used by us as aforesaid. This is in compliance with the laws prevailing in the United States of America.

2. SCOPE AND APPLICABILITY OF THIS POLICY

This Privacy Policy (the "Policy") is effective from Jan 1,2013 as amended from time to time and applies to the Company, its affiliates and group companies, its employees, staff and team members who collect, possess, use, process, record, store, transfer, disclose, deal, handle and receive, the personal data or information by and on behalf of the Company’s clients and/or prospective clients ("Client(s)") which has been given to the Company by such Clients ("You" or "Your") while selling Products and/or rendering services to them and third parties in USA or overseas including but not limited to any consultants, contractors, advisors, accountants, agents, person, representatives of the Company etc. who provide Products and/or services to or on the Company’s behalf in connection with its business ("Third Party"). This Policy summarizes what type of Personal Data or Information (as defined hereinafter) We collect about You, purpose of collection, storage and usage of such data or information, to whom such data or information may be disclosed/transferred and how We protect Your privacy.

3. TYPES OF PERSONAL DATA OR INFORMATION WE COLLECT

The term "Personal Data or Information"in this Policy refers to personal information which does and/or is capable of identifying You as an individual.The types of Personal Data or Information that We collect consist of personal information relating to You:

  • name, gender, home address, telephone number, date of birth, marital status, email address, emergency contacts or other contact information (including the gender, age, nationality and passport information of any relatives and beneficiaries);
  • affiliations, interests, work history, technical skills, educational background, professional certifications and registrations, language capabilities.
  • voicemails, e-mails, password, correspondence and communications;
  • any detail relating to the above clauses as provided to the Company; and any of the information received under above clauses by the Company for collecting, receiving, possessing, using, processing, recording, storing, transferring, dealing, handling and disclosing under lawful contract or otherwise.
  • When you browse our Website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Most of the Personal Data or Information We collect is the data or information that is willfully and knowingly provided to us by You. This Policy does not apply to any information that You may disclose publicly and which is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force and such information shall not be regarded as Personal Data or Information for the purposes of this Policy. Further, the Personal Data or Information of You shall not be disclosed to any third person unless the said third person is required to have the Personal Data or Information of You to provide required services to You and/or with your permission and/or to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of imbesharam.com terms of use or to defend against legal claims and special circumstances such as compliance with the rules of any stock exchange, subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure. We share your information with advertisers on an aggregate basis only.

4. YOUR CONSENT

You are providing your consent by providing your details on the Website ("Consent") with respect to the purpose of usage of such data or information. If You give Your Consent, it means You have done so freely and voluntarily and agree to this Policy. You always have the right to refuse or withdraw Your Consent for the Personal Data or Information sought to be collected or withdraw Your Consent given earlier to us. We will always respect such a refusal or withdrawal, but it might mean that We are unable to perform all services, arrangements or contracts with You and will have the option to discontinue the same. We will inform You of these inabilities, if they occur. However, We reserve the right to retain such Personal Data or Information as may be necessary for providing our pending services to You and in accordance with this Policy. You are aware of the:

  • fact that the Personal Data or Information is being collected;
  • purpose for which the Personal Data or Information is being collected;
  • intended recipients of the Personal Data or Information and name and address of the agency that is collecting the Personal Data or Information and retaining the same.

We respect Your privacy rights, therefore, the Company will observe the following guidelines when collecting, receiving, possessing, using, processing, recording, storing, transferring, dealing, handling, and disclosing:

  • Personal Data or Information will be collected, received, possessed, used, processed, recorded, stored, transferred, dealt, handled and disclosedin compliance with the local laws/regulations in USA;
  • Personal Data or Information will be collected for specified, legal and legitimate purposes and shall be used for the purpose for which it has been collected;
  • Personal Data or Information will be relevant/necessary to/for the purposes for which it is collected and used;
  • Personal Data or Information will be current and accurate with reasonable steps taken to rectify or delete inaccurate Personal Data or Information;
  • Personal Data or Information will be kept only as long as necessary for the purposes for which it was collected and processed and Reasonable measures will be taken to prevent unauthorized access or use, unlawful processing, and unauthorized or accidental loss, destruction, or damage to such Personal Data or Information.
  • If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@imbesharam.com

5. PURPOSES FOR COLLECTION, STORAGE AND/OR USE OF PERSONAL DATA OR INFORMATION

The primary purposes for collection, storage and/or use of Personal Data or Information is for:

  • our business processes, operations and management including but not limited to performance of the business, selling of Products and/or services , entering into or performing any contract, maintaining quality of the Products and/or services , providing support to the Products and/or services You have obtained from us,managing company assets;
  • processing Your order, corresponding with You, fulfilling Your transaction requests and delivering the programs, information, and Products and/or services requested by You or other Product and/or services related inquiries;
  • managing Client contacts profiles, administering and providing You with information, Products and/or services that You request from us or which We feel may interest You, record keeping and other general administrative and Product and/or services related processes;
  • ensuring the safety and protection of the rights or property of the Company or its business;
  • complying with applicable legal requirements in USA including but not limited to governmental reporting, etc. and fulfilling statutory/legal obligations as a Company under applicable laws, adhering to judicial or administrative orders, compliance with laws;
  • contacting You via surveys to conduct research about Your opinion of current services or of potential new Products and/or services that may be offered by us;
  • monitoring or recording of certain calls, chats and other interactions relating to the online transactions which may involve You calling us or us calling You and online chats for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.
  • while conducting daily business/operations such Personal Data or Information may be provided to affiliates and group companies, employees/staff of the Company and Third Party's for the purpose of processing such Personal Data or Information for or on our behalf including but not limited to helping us to perform statistical analysis, send You email or postal mail, provide Clients and/or prospective Clients the support/support Products and/or services, arrange for deliveries of Products and/or services, programs, information, and services, etc.;
  • operating Website, improving the content of our Website to offer You better Products and/or services and to ensure that content from our Website is presented in the most effective manner for You and in connection with the business of the Company.

6. DATA COLLECTION DEVICES

In addition to Personal Data or Information, We may use data collection devices such as "cookies" or other technology to obtain certain types of information when Your web browser accesses our Website. Cookies are small files containing a string of characters to identify Your browser. Cookies allow the Website to remember important data or information that will make Your visit to the Website more useful. Our Website may use cookies and other technology to store pertinent user information during a session to speed navigation and keep track of items and to collect anonymous traffic data that We may use to enhance our Website and for marketing and promotional purposes. You can reset Your browser to refuse cookies or warn You when they are being sent. Please note that by turning cookies off, You may not have access to all features available on our Website. Here is a list of cookies that we may use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.Please note this is not an exhaustive list

  • session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
  • shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
  • shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
  • cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
  • secure_session_id, unique token, sessional
  • storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

We also use logging systems on our internal network to register the use of our computer systems. This is done for the purpose of ensuring the performance, integrity and security of these systems. We may also contract with third party's to track and analyze anonymous usage and volume statistical information from our visitors and members for research purposes. Such information is shared externally only on an anonymous, aggregated basis. Such third party's use persistent cookies to help us to improve the visitor experience, to manage our Website content, and to track visitor behavior. All data or information collected by such third parties on our behalf is used solely by or on behalf of the Company and is shared externally only on an anonymous, aggregated basis. We use Google analytics to track who visits us and from where. We will make best efforts to do so but do not warrant that any of the websites or any affiliate site(s) or network system linked to our Website is free of any operational errors nor do We warrant that our Website will be free of any virus, computer contaminant, worm, or other harmful components.Our Website contains links to other sites which are not owned or operated by the Company. The Company is not responsible and makes no guarantee for the privacy practices or the content of such websites. These links are provided only as a convenience to You. Neither the Company nor any of its affiliates are responsible for the availability of such third party websites or their contents. The Company will not be liable for Your Personal Data or Information transmitted over networks accessed by You on these sites or otherwise connected with Your use of the Products and/or services . You understand, acknowledge and agree that neither the Company nor any of its affiliates are responsible or liable, directly or indirectly, for any damage or loss of any sort caused in connection with your use of or reliance on any content of any such site or Products and/or services available through any such site. You acknowledge that the Products and/or services , content, site and/ or any software are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose. Although the Company has taken adequate safeguard and in case of any breach the Company may take action to remedy such breach. In addition to taking all the reasonable precautions as required under law, the Company expressly disclaims any and all warranties, express or implied, including, without limitation: (i) The Products and/or services and/ or software will be free of all viruses and hacking. (ii)The software will work on all mobile phones, will be compatible with all mobile phone networks and/or will be available in all geographical areas. (iii)  Any Product and/or services  will be uninterrupted, timely, secure or error-free for any reasons whatsoever including but not limited to overload/breakdown of receiving network, servers or applications; system failures out of the Company’s control or due to heavy traffic on the network. 


7. DISCLOSURES OR TRANSFER OF YOUR PERSONAL DATA OR INFORMATION

The Company will transfer, with your consent, the Personal Data or Information to any other Third Party in USA or overseas, that ensures the same level of data protection that is adhered to by the Company as set out herein for fulfilling any contractual obligation. We will disclose or transfer your Personal Data or Information in accordance with this Policy and all applicable legal requirements in USA. Your Personal Data or Information will be disclosed or transferred, as may be required from time to time, as follows: 


• For Business Purposes: to (i) the appropriate employees/staff/persons in our offices; (ii) our affiliates and group companies; (iii) from one office within the Company to another office in USA or overseas; (iv) to any third party, in the event of a proposed or actual business transfer; and (v) in connection with our business and services provided by the Company. 

• To Third Parties: working with us or on our behalf in different industries and categories of business. We will disclose, share, transfer Your Personal Data or Information to any Third Party or provide Your Personal Data or Information to any Third Party in connection with our business requirements or for the purposes indicated herein. Such Third Parties are required to process Your Personal Data or Information they receive from us in a lawful, safe and responsible manner in accordance with this Policy and the prevailing laws and take all appropriate security and confidentiality measures such that they do not use Your Personal Data or Information for their own purposes or disclose Your Personal Data or Information to others. Neither the Company nor any Third Party will publish Your Personal Data or Information.

• For Legal Requirement: to any court of law and/or government agencies/entity as may be required under law and/or statutory authority or in response to a legal process, for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences and/or to any third party by an order under the applicable law or if We determine it is necessary or desirable to comply with any applicable law, regulation, legal process or enforceable governmental request or to protect or defend our rights or property including compliance with accounting and tax rules and regulations or to investigate, detect, prevent, or take action regarding illegal activities, suspected fraud, security or technical issues or situations involving potential threats to the physical safety of any person. 

• For Centralized Data Processing Activities: We have centralized certain aspects of our data processing and administration in order to allow us to better manage our business. Such centralization may result in the transfer of Your Personal Data or Information: (i) from one country to another; (ii) to our employees/staff of the affiliates/group companies of the Company in other locations, etc. However, whenever Your Personal Data or Information is transferred within the Company, it will be processed in accordance with the terms and conditions of this Policy. 


8. REASONABLE SECURITY PRACTICES AND PROCEDURES AND AUDITS

We seek to ensure compliance with the requirements of the US Laws to ensure the protection and preservation of Your privacy, therefore We take reasonable security measures to protect Your Personal Data or Information against unauthorized access, alteration, disclosure or destruction. We have a number of physical, electronic, and procedural safeguards/measures in place to actively protect the confidentiality, security, and integrity of Your Personal Data or Information, including a comprehensively documented information security programme and a strict security policy that contains managerial, technical, operational and physical security control measures for protecting such data or information. We have implemented standard or code of best practices for data or information protection. 


We limit access to Your Personal Data or Information to members of our team/employees of the Company/Third Party's who We believe reasonably need to come into contact with that information for the purpose of performing their duties and rendering services to You. We have strict confidentiality obligations that apply to such members/employees of the Company/Third Party's. Failure to meet these obligations may result in disciplinary and other actions, including dissolution of a contract, termination of employment and criminal prosecution.


We conduct training to authorized users regarding the lawful and intended purposes of processing Your Personal Data or Information, the need to protect and keep information accurate and up-to-date and the need to maintain the confidentiality of the data or information to which such authorized users have access. Authorized users will comply with this Policy, and We will take appropriate disciplinary actions, in accordance with applicable laws in USA, if Your Personal Data or Information is accessed, processed, or used in any way that is inconsistent with the requirements of this Policy.

9 RETENTION OF YOUR PERSONAL DATA OR INFORMATION

We are aware of the importance of timely destruction of Personal Data or Information. We ensure that Your Personal Data or Information is not stored/retained for a longer period than necessary for the purpose for which it was collected, used or processed or as provided in our contracts except when there is a legal obligation to do so under any law in USA. It is our practice to destroy Your Personal Data or Information as soon as possible after it is no longer necessary for the purpose for which it was collected, used or processed save and except as stated hereinabove. 


10. UPDATING OR REVIEWING YOUR PERSONAL DATA OR INFORMATION/ QUESTIONS OR COMPLAINTS

You may by a written request review the Personal Data or Information provided by You. We will ensure that any Personal Data or Information about You which is found to be inaccurate or deficient shall be corrected or amended as may be feasible. 

You expressly state that Personal Data or Information provided by You to us is correct and complete in all respects and does not contain any false, distorted, manipulated, fraudulent or misleading facts. We expressly disclaim any liability arising out of the said data or information provided by You to us. Further, You expressly agree that We are not responsible for the accuracy and authenticity of such data or information provided by You to us and You agree to indemnify the Company for all losses incurred by the Company due to any false, distorted, manipulated, defamatory, libelous, vulgar, obscene, fraudulent or misleading facts made by You to the Company.


In case of any discrepancies or grievances with regard to the processing of Your Personal Data or Information, please contact the Privacy Compliance Officer or by mail at - 
WebmasterCorporate & Mailing Address:

Happy Birds LLC dba IMbesharam.com 

3101 Cobb Pkwy Atlanta GA 30339 USA

Tel: +18669227444 Email: info@imbesharam.com

Further on receipt of any concerns or complaints the Grievance Officer will employ all commercially reasonable efforts to address the same within One (1) month of receipt of same.

 

11. ENFORCEMENT RIGHTS

All the Company’s affiliates/group companies will ensure that this Policy is observed. All employees/staff of the Company and Third Parties who have access to Personal Data or Information are required to comply with this Policy. 


All Third Parties shall only process the Personal Data or Information in accordance with the Company's instructions or make decisions regarding such data or information as part of the delivery of their Products and/or services . In either instance, the Company will select reliable Third Party's who undertake, by contract or other legally binding and permissible means, to put in place appropriate technical and organizational security measures to ensure an adequate level of protection of such data or information. The Company will require Third Party's to comply with this Policy or to guarantee the same levels of data protection that is adhered to by the Company when handling/processing such data or information. Such selected Third Party's will have access to such data or information solely for the purposes of providing the Products and/or services  specified in the applicable service contract and are legally and contractually bound to maintain the privacy of such data or information shared with them and will not disclose it further. If the Company concludes that a Third Party is not complying with these obligations, it will promptly take appropriate actions to remedy such non-compliance or implement necessary sanctions. 


Additionally, our team members/employees/staff are bound by internal confidentiality policies. Any team member/employee/staff found to have violated this Policy or any other policies will be subject to disciplinary action, up to and including termination of employment including penalties under applicable laws in USA. 


All Third Party's and our team members/employees/staff do hereby specifically agree that he/she/it shall, at all times, comply with the requirements of the US Laws, while collecting, receiving, possessing, using, processing, recording, storing, transferring, dealing, handling and disclosing Personal Data or Information. The said Third Party's and team members/employees/staff do further unequivocally declare that in case he/she/it violates any provisions of the US Laws, he/she/it shall alone be responsible for all his/her/it acts, deeds and things and that he/she/it alone shall be liable for civil and criminal liability there under or under any applicable US laws for the time being in force. 


12. MODIFICATIONS TO THE POLICY

The Company reserves the right to update, change or modify this Policy, from time to time, without prior notification. The Policy shall come into effect from the date of such update, change or modification. 

We will inform You regarding any such changes by updating this Policy and will post all changes to the Policy on relevant internal and external websites.


Effective with the implementation of this Policy, all existing intra-group agreements and applicable the Company privacy guidelines or practices relating to the processing of Personal Data or Information will be superseded by the terms of this Policy and modified accordingly. All parties to any such agreements will be notified of the effective date of implementation of the Policy.

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FOUNDERS OFFICE message

Hello,

Meet us, We are Raj & Salim, the proud co-founders of Besharam. We started this brand over a decade ago when this category did not exist in India, international ecommerce was just a fancy word and free shipping was not always free.

When we declared we will ship adult products to India, the birth place of kamasutra, where society considered such products taboo and we could have risked going to prison for coming in the way of moral police, everyone thought we were CRAZY.

They were right. We were crazy indeed.

Because being ordinary is not going to bring about a change, a change for the better and a time and place where pleasure is a normal body need and not a controversy for society to dissect and set rules.

Fast Forward to 2023, we built a brand that has paved way for many other home grown companies to follow, the size of the market is $5 billion just in India and more and more women founders are taking charge and leading the way. People are now opening up to talk about their sexual pleasure preferences, care for their sexual health and seeking better sexual wellness overall.

This is shaping our dream to come true, this feels like victory and this feels like success.

For this we THANK YOU. Each and everyone of you.

You are the wind beneath our wings. We hope to change the way more and more Indians think and play. We want to socialize more and criticize less, live more and worry less, travel more slack less and enjoy more stress less.

#PlayMoreShameLess

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Customer reviews

Real customers, real reviews

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"I read great reviews about Satisfier Pro 2 and finally decided to order it from IMBesharam as it was suggested as one of the most trusted brands."

by Eus
Rated 4.9 / 5 | 479 reviews

"I am delighted to find this website!! Amazing products with great deals and of course an outstanding customer support."

by RS
Rated 4.9 / 5 | 479 reviews

"The service provided was really good. I like the promptness of the response. The website is easy to use and the delivery was very quick."

by Reena S.
Rated 4.9 / 5 | 479 reviews

"It's reassuring to know that they prioritize customer satisfaction and are readily available to assist when needed."

by Apurba
Rated 4.9 / 5 | 479 reviews

"Customer service on IMbesharam.com was top-notch. I had a query regarding one of my orders, and their support team responded promptly."

by Joh
Rated 4.9 / 5 | 479 reviews

"Amazing customer service, so kind and prompt 💗 thank you so much imbesharam.com!"

by Shreya Jauhari
Rated 4.9 / 5 | 479 reviews

"IMbesharam.com is an absolute heaven for pleasure seekers! With an impressive array of adult products, this shop offers a delightful shopping experience!"

by John
Rated 4.9 / 5 | 479 reviews

"Absolutely awesome customer service which helped me a lot with all their patience, knowledge... kind people, awesome platform!"

by Aj Zz
Rated 4.9 / 5 | 479 reviews

"Besharam delivered a genuine product on time and discreetely. The product seriously outperformed my expectations."

by RAG
Rated 4.9 / 5 | 479 reviews

"Honestly, there is no other toy store like Imbesharam. Website has variety of collections which all gender friendly products."

by Prajwal P
Rated 4.9 / 5 | 479 reviews

"I'm very happy for Imbesharam and their team for the personalized queries. Don't go for other websites imbesharam is here!"

by U C
Rated 4.9 / 5 | 479 reviews

"We greatly appreciate that Besharam is not only the first legit Adult Store, but also the leading brand for pleasure products in India."

by Isheeta
Rated 4.9 / 5 | 479 reviews
AUTHENTIC PRODUCTS & DISCREET DELIVERY
Posted on 04 Jun by C S, India

Love the range of quality and authentic products available with...

Love the range of quality and authentic products available with them. Very happy and satisfied with my purchases so far.
Also, the packaging of items at the time of delivery is very discreet with no indication about the product on the packaging.

GENUINE COMPANY AND GREAT QUALITY PRODUCTS
Posted on 26 May by L S, India

Genuine company, customised products, you get what you order.

Genuine company, customised products, you get what you order.

SONIA WAS EXTREMELY HELPFUL
Posted on 01 Jun by T D, India

Sonia was extremely helpful and she guided me through my...

Sonia was extremely helpful and she guided me through my first purchase.

FREQUENT SHIPMENT UPDATES
Posted on 16 Jun by A K, India

Although there were issues with customs, I was informed about...

Although there were issues with customs, I was informed about the delays and did not have to message imbesharam asking for updates.

THEY HAVE THE HIGHEST QUALITY
Posted on 25 May by S, India

They have the highest quality, global brand products, at the...

They have the highest quality, global brand products, at the most reasonable prices you’ll find in India. Very glad to have found them!

THANK YOU VERY MUCH FOR THE SUPPORT!
Posted on 24 May by B L, India

Please guys don't go to other sites for saving little...

Please guys don't go to other sites for saving little bit money. This is the best site i believe.

I bought 3 products, I'm very happy and satisfied with all products.

IT'S MY 2 PURCHASE FROM IMBESHARAM.COM
Posted on 13 May by D, India

I purchase lovense lush 3, you all should try lovense...

I purchase lovense lush 3, you all should try lovense products it's amazing feeling now I'm waiting for my another order that's dildo and my order value is Rs. 4399 and they give an upgrade of Rs. 2000, I chose product of Rs. 6,399. Thank you Imbesharam, I can say imbesharam.

AUTHENTIC AND TRANSPARENT
Posted on 28 Apr by I G, India

I’ve been a regular here and can vouch for the...

I’ve been a regular here and can vouch for the authenticity of their products, and the earnestness of their customer service team. On the rare occasion when I couldn’t not find what I was looking for on their excellently varied catalog, I could contact them with an idea of what I wanted and Nirav took care of the rest to creat a custom order just for me! Unlike with most other adult products business in India, they have mechanisms to deal with warranty claims with clear cancellation and exchange policies. Love the transparency!

BEST PLACE TO BUY ADULT TOYS
Posted on 21 Apr by B, India

Best place to buy adult toys and accessories. All the...

Best place to buy adult toys and accessories. All the product is genuine and Customer care service was excellent. Thanks to Sonia for all the assistance.

GREAT PRODUCTS WITH SUPERIOR SUPPORT
Posted on 9 May by B, India

Site is trustworthy, have bought few more goods long ago...

Site is trustworthy, have bought few more goods long ago and their quality is great too.

EXCELLENT CUSTOMER SERVICE AND PROMPT ACTION
Posted on 11 Apr by S V, India

Customer service and prompt action shows the site officials are...

Customer service and prompt action shows the site officials are dedicated towards their cause. Brilliant.

THE NO.1 AND TRUSTED ADULT PRODUCTS
Posted on 02 Apr by S S, India

Customer care service is excellent , Nirav is very supportive...

Customer care service is excellent , Nirav is very supportive , they have variety of genuine products.

I AM REALLY IMPRESSED WITH THE IMBESHARAM
Posted on 16 Dec by F E, India

The unique features of this shop are amazing and I...

The unique features of this shop are amazing and I am really grateful to be a shopper of Imbesharam.

I AM GRATEFUL FOR THE SERVICE
Posted on 04 Nov by I M, India

I am happy with the product. It felt real. I...

I am happy with the product. It felt real. I am at peace and satisfied with the product. Thanks for your service, truly grateful.

GREAT VARIETY OF PRODUCTS AND FAST SERVICE
Posted on 24 Jan by A M, India

It's one of the very professional, well organized and sorted...

It's one of the very professional, well organized and sorted out site with a wide variety to choose from.

I WILL SAY THIS ONCE…AMAZING!
Posted on 20 Jul by O, India

I not only found all i was looking for but...

I not only found all i was looking for but also saw authenticity, fast shipping and great offers!

TRULY MIND BLOWING EXPERIENCE
Posted on 20 Jul by O, India

Privacy is perfectly maintained by team Imbesharam.

Privacy is perfectly maintained by team Imbesharam.

THANKS TEAM IMB! THEY EARNED MY RESPECT.
Posted on 23 Aug by P D, India

IMB is the most professional and safe website to buy...

IMB is the most professional and safe website to buy Adult toys if you reside in India.