The reason is simple.

Due to complex import process & expensive duties & brokerage charges that we incur in India, when we import them from US, Europe & China.

The landed cost of adult toys in India usually ends up being 4-5x the cost we purchase in wholesale or direct from manufacturer abroad, the reasons & calculations are detailed below:

- International shipping: Usually we ship our consignment from the US to India through DHL & Fedex. The international shipping costs are high with these couriers more so post COVID, pricing has increased worldwide due to higher demand + increase in labor & material costs.

- Customs duties: The total import duties we pay on our shipments average 125% of the declared value (some of the highest in the World) and these includes customs duties, IGST, misc taxes and various other fees that are collected by Govt. of India for allowing to import this product category. These have gone up from being 20-40% to now 120-130% in last 3 years because the government is discouraging international imports and trying to persuade Indian citizens to buy products Made in India, to advance the 'Make-in-India' agenda.

- Broker charges: These charges are paid to a specialized group of agents, who handle all the necessary paperwork, certifications, licensing and regulatory compliances to make these imports happen. If not for them, it is near to impossible to import XX products in India due to the complexities of processes and irrational embargos implemented by custom authorities. These costs are the biggest chunk of the overall price (generally 2/5 of the cost of the product you pay) you see on our site. The advantage we have is that our customers identity is NEVER disclosed and your privacy is super secure throughout the entire process.

- Domestic shipping and admin costs: The last mile delivery costs include our administrative costs for running operations which covers quality control, warehousing & discreet packaging, business operations & customer service AND domestic courier shipping, to deliver the order safely to your door. This makes up about 1/5 of the total price of the product.

For example, if the price of a product is $100 in the US, by time it reaches India, it will end up being $400-$500

1. International Shipping = $75-$100

2. Customs duties+taxes = $125-$150

3. Broker charges = $125-$150

4. Domestic shipping and admin costs = $50-$75

5. Our profits before discounts: $25

Total Landed costs in India = $400-$500

The sum total of these costs end up making the product 4-5x higher in India than rest of the world. We are aware that some international online stores may claim they ‘ship worldwide’ including India, but we do not recommend purchasing from any sites unless they 100% GUARANTEE complete custom clearance and door delivery to you.

We have seen and heard many customers take this risk, had their orders confiscated at Customs in India and ended up receiving show-cause notices from the department asking to show up to explain why they imported a ‘prohibited’ obscene product in India. The sellers, under these circumstances, will fold hands and will be unable to assist with clearance or refunds, since they claim they have already shipped the consignment and they are relieved of their responsibilities.

For the time being, sex toys and adult products will stay as a specialized commodity in India until the import restrictions are relaxed or we manufacture them in India, which is also a process we have invested in to match up International standards of quality, hygiene and packaging.

Saw something online and want us to order it for you? No Problem.

Just fill the details in the CUSTOM ORDER form and our team will get best pricing and quote you with the final price + ETA when the order can be delivered.

Note: Custom Order products end up being more expensive as they are purchased on retail vs products we showcase and sell that are on wholesale costs. Its best to find a close alternate product on our stores or ask our CS agents to look for it.

Yes & No.

As a business policy, we price our products extremely competitive so when you add up import duties, taxes and fees, brokerage charges & international shipping charges, our rates are actually 10~25% lesser than any other legit store selling original products like us.

We showcase ONLY premium brands that have high quality products sourced right from the manufacturers/master vendors. Plus we strive to give you truly world class customer service in making product selections, post sales support like returns and warranty claims, invest heavily to provide discreet packaging & reliable shipping & timely delivery to ensure you get a truly International Shopping Experience.

PLUS we offer FREE shipping + safe imports + take care of all import costs like customs duties, taxes and brokerage fees as this cost is absorbed in the price you pay. Due to the immense energy and costs it takes to run an efficient operation like this, we are HONEST about our costs and transparent about our pricing, this leaves no room for negotiations or discounts without compromising the quality of our products and standards of our service.

That being said, we ALWAYS have some promotions, deal and specials on our site (see our DEALS & DISCOUNTS page here and we ALSO price match if you found an exact same product on an Indian online retailer that has validated for carrying authentic products and not a fake or a knockoff.

Additionally, we offer various incentives, for ex: Rs500 for audio feedback and Rs1000 video feedback. The incentive is to encourage you to leave audio/video reviews of your actual genuine experience on our site and allows future buyers to make informed decisions. Click here to submit your audio/video review.

You will know when you see how we do it. Lets take a look:

1. When you browse our state of art website, we offer a 100% safe shopping environment, without dropping any cookies or trying to capture any your personal information.

2. When you pay: Your payment information is never stored on our website. Our checkout uses a PCI compliant 128bit SSL secure encryption to transmit your data securely to the banks and get a coded response as we accept your payment and process your order. Your card statements would never show our brand name, but show our company name: Happy Birds.

3. When you order: Your personal data is saved to the extend you share with us for shipping your order. This VERY private information can only be accessed by the top management team who have signed NDA and confidentiality agreements and sworn to protect this critical personal information of our customers.

4. When we ship your order: Your order is packaged securely in a white/brown box, with no indication of our brand outside or the contents of the package inside. When the master consignment ship from our USA warehouse, it clears customs in India under our company name, and ONLY after its safely imported and arrived at our India warehouse, we print and paste your address label to ship it through local courier to you. It will show shipper name as Happy Birds, and content will be listed as 'Gifts & Souvenirs'.

5. When we deliver: You can choose to get the order delivered to your door OR to pick up the order yourself at a time convenient for you by choosing SELF PICK option when submitting the order. This ensures the delivery does not happen at your home or office and nobody ever has to know what you ordered from us.

In summary, every little bit counts and we have thought it over and over again before finally putting it in place by developing a custom logistics operation for our customers in India. We understand and realize that the products we sell are not something you will find in your neighborhood medical or departmental store, so when you purchase these from us, we go over and beyond to ensure your privacy is maintained to the best of our abilities and intentions.

In conclusion, when you shop from our brand, you are in good hands !

After you add the product to cart, proceed to check out and there on the second stage you can enter your alpha-numerical code where it says 'Enter your gift card #/Promotion code', and click 'Submit'.

The cart will be updated after recalculating the new subtotal. After that you can continue with payment page and submit the order.

We thank you for your purchase with us and sorry to hear that you forgot to apply a Promo code. Our system does not allow us to make any manual changes to the order once placed so we cannot retroactively apply the code.

However, please reach out to our Customer Service Team via email and we will review the options and offer the best solutions.

In cases that we are sold out of any sex toys or any other items that you wish to purchase, just EMAIL us the link to that product page. We will ruffle some feathers at our end and try to expedite the restocking process from US warehouse. We will then give you an Estimate Date of Arrival and if that works for you, send you a link of a 'pre-order' to make payment and reserve it for speedy delivery.

Most of the time, we are able to restock in 10-21 business days.

Because we are India's largest, MOST loved and the OG Adult Store.

Because 1M+ Indian customers have already done so and over 10k online reviews mention us as being the one stop shop destination for everything sex toys, adult products, kinky things and more.

We are an XBIZ award winning (twice) adult store know for its world class range of products and amazing customer service. Sunny Leone is the face of our brand, but the real force behind our brand power is our multi-national dynamic team of 36+ spread over 4 timezones and 5 countries.

Founded by 2 Indian Americans, we are HQ'd in Atlanta, USA and Business office in India, our founders have over 60 years of combined experience in fashion, manufacturing, e-commerce, telecommunications and hospitality which has been instrumental in building a brand of this scale & reputation.

If you are still not convinced, just ask Google 'IMbesharam reviews' and come back to finish your order right after.

Absolutely 100% Safe. and A-OK.

We are a US-based Company exclusively catering to Indians in India. Our founders are of Indian origins and built this business ground up to deliver world class premium American brands to Indian hands. In spirit and in emotions, the brand is for Indians by Indians.

You can read any of the 10,000+ online reviews from over 1M customer orders that we have delivered over last 10 years, meet our team on Linkedin or check out our thriving social media pages on Instagram, Facebook or Twitter (X) where you will see an active community of over 400k fans and followers.

We have been endorsed by various Bollywood celebrities, Sunny Leone was the face of our brand and very recently Uorfi Javed shared some fun stories about our brand online.

We are all about SAFETY and PRIVACY, we put an extra effort to ensure it, througout your touch points on our site. We ensure timely delivery in partnership with FedEx, UPS, DHL, BlueDart & Delhivery. We also make sure your order arrives in a discreet very non attention grabbing package, with no mention of the brand outside or products inside.

Rest assured, we are passionate about customer services and we go over and beyond to make sure you have a WORL CLASS experience when shopping on IMbesharam.com

We offer over 7 payment options including the recent EMI option, see below:

1. Credit/Debit cards: We accept all type of Indian cards: VISA, MASTER, AMERICAN EXPRESS & DISCOVER. This is the fastest option + there is no fees for this payment method. Just make sure the bank settings for this card allow for 'international use'. You will be charged in Indian Rupees and there is no additional charges or fees you will pay, its just a requirement of India banks issued cards to offer this feature and sometimes it does not allow you to make payment if the feature is not turned ON.

2. UPI Payments: You can make payments using most UPI apps on our site. The option will be available after you proceed to next stage from cart page. If you need to make UPI payment, here is our UPI ID.

3. Net Banking/Wallets: You can also pay using Wallets like PayTM, Google Pay or Ola Pay.

4. Paypal: You can pay using your Paypal account to us but after a currency conversion to US$ since Paypal does not accept in INR.

5. COD: You can place your order using cash on delivery service as well, but we do collect 10% partial payment upfront via UPI and balance 90% in cash on delivery.

6. Crypto: You can also make payments using your crypto wallet in our site during checkout. Make sure to take a screenshot of this payment for record keeping purposes.

7. EMI Option: We have partnered with BharatX to offer a NO FEES and ZERO Interest 'Pay in 3' parts Instalment Plan.

That means you just pay 1/3 today when you place your order and balance 2/3 can be paid in two NO FEES + 0% Interest instalments every 30 days. When you place your order today, select 'PAY 33% NOW, REST LATER IN 2 EMI's' as your payment option.

Shopping on IMbesharam.com got very affordable. Glad you asked!

Absolutely We CAN.

If you found an exact same product (make sure its original and not a Chinese knockoff) on a legit Indian ecommerce website, at a price that is lower than on IMbesharam.com, let us know and we will price match.

We will of course compare the price on this website with the price AFTER discounts on our site, and there is a price difference, we will MATCH THE PRICE and offer you a special link to make the purchase.

Usually this wont happen unless the other website has purchased on seconds, is trying to get rid of some products by offering a special SALE price or the product is not AUTHENTIC even though the pictures maybe.

But in most cases you will notice we offer exceptionally competitive pricing as we command the BEST buying price from manufacturers due to the HIGH volume of our business and strong buying POWER across the board.

Your transaction and personal information is 100% SAFE with us.

When you browse our state of art website, we offer a super safe shopping environment, without dropping any cookies or trying to capture any your personal information.

When you make the payment, your information is not stored on our website. Our checkout uses a PCI compliant 128bit SSL secure encryption to transmit your data securely to the banks and get a coded response as we accept your payment and process your order. Your card statements would never show our brand name, but show our company name: Happy Birds.

When you order your personal data is saved to the extend you share with us for shipping your order. This VERY private information can only be accessed by the top management team who have signed NDA and confidentiality agreements and sworn to protect this critical personal information of our customers.

In summary, when you shop from our brand, you are in GOOD HANDS!

No problem, just contact us with details of your original order (name/email/phone number), we will look it up and email the store credit number back to you.

Yes YOU CAN.

We offer 100% Risk Free COD in partnership with BlueDart, Delhivery and various other logistics partners in India.

It is NO COST to you to place a COD order and the delivery will be very similar to any other brands COD order process and delivery.

Just we have an extra security in place to avoid FALSE COD orders. We collect 10% of the order value upfront (via UPI) as PARTIAL PAYMENT and the balance 90% is due at delivery. This upfront payment is necessary as we aim to reduce all FALSE and NON GENUINE COD orders. This works perfect for both parties and gets the job done.

Here is the FULL COD policy explained in details.

Note: COD is only available for order value upto Rs. 49,000. For orders >Rs49,000 we will have to collect excess via pre-payment and then ship COD for value Rs49k and under.

SELF PICKUP is a smart way to avoid delivery at your home and pickup your order at a time that's convenient for you (before/after work).

We have partnered with various courier companies and logistics providers like ShipRocket and Pickrr to offer SELF PICKUP as a delivery option so nobody has to know what you ordered from IMbesharam.com.

At time of placing your order, select WILL PICK UP under delivery preference page and your order will be submitted as WILL PICK UP order. When we ship your order, it will arrive at the courier office closest to your pincode/address. You will also receive notifications via email/call from the courier to come and pickup your package. Make sure to take a valid ID to the courier office to collect the package.

Note: This service may not be offered by al couriers and for all pincodes in India, so if your nearest pincode is not available, we may have to ship it door delivery or ask you for an alternative pin code to ship it as 'WILL PICK UP'.

Yes We do.

We have partnered with BharatX to offer a NO FEES and ZERO Interest Pay in 3 parts Instalment Plan.

That means you just pay 1/3 today when you place your order and balance 2/3 can be paid in two NO FEES + 0% Interest instalments every 30 days.

When you place your order today, select 'PAY 33% NOW, REST LATER IN 2 EMI's' as your payment option. There you will have to enter your information to qualify under this EMI plan and if you did, just make 1/3 payment today to secure your order.

Shopping on IMbesharam.com got very affordable. Glad you asked!

You can check the status of your order in 4 different ways:

1. Sign in > My account > Order history> Order # and then clicking the appropriate tracking link.

2. Check for TRACK MY ORDER in the footer and enter your email address and the order number in digits, ex: 123456, and the app would display the order status.

3. You can also click the TRACK NOW options in the 'shipping confirmation' email you received. If you haven't received an email yet, most likely your order/package has not shipped yet.

4. If none of the above work, just contact us via email and we will check in the system and get back to you with your order status.

Yes, of course you can!

At time of placing your order, select WILL PICK UP under delivery preference page and your order will be submitted as WILL PICK UP order. When we ship your order, it will arrive at the courier office closest to your pincode/address. You will also receive notifications via email/call from the courier to come and pickup your package. Make sure to take a valid ID to the courier office to collect the package.

Note: This service may not be offered by all couriers and for all pincodes in India, so if your nearest pincode is not available, we may have to ship it door delivery or ask you for an alternative pin code to ship it as 'WILL PICK UP'.

This can happen for two reasons:

1. If during placing your order, you selected 'SHIP WHAT'S IN STOCK ' to receive your order quicker, then we ship you what we have in stock. The rest of the pending order is generally fulfilled within 14-21 business days after that.

2. We may have shipped partial orders so as to expedite delivery by shipping what was in stock in India and will notify you of the status of the remainder of the order via email.

However, if you specified that you need them all together and in spite of that you received a partial order, we apologize for that mistake, please do contact us via email and we will figure this out for you.

Never.

To ensure your privacy, we import the consignment in our name, your information is NEVER disclosed at the time of import.

When the master consignment ship from our USA warehouse, it clears customs in India under our company name, and ONLY after its safely imported and arrived at our India warehouse, we print and paste your address label to ship it through local courier to you.

So in summary, NO, your information is very PRIVATE in our system and never shared with customs.

Usually 2-5 business days when you opt for FREE SHIPPING. If you selected 24 hours shipping (offered in some metros) it arrived before end of NEXT business day as long as order was paid and submitted by 4pm IST the current day.

If you purchased a product that is being shipped from the US, it will take 21-30 biz days to deliver to you.

When its a US SHIP product/order or we are out of stock and have to restock, sometimes there can be a delay due to customs clearance or shipping delays, under such situations we do our best to expedite the delivery but all circumstances may not be under our control. We do guarantee the delivery and we will keep you posted and follow through till the delivery is completed.

If you need to track your order, click here.

Yes WE do.

We ship to Dubai, Kuwait, Saudi, Nepal, Sri Lanka, Jordan and a few other countries as long as we do not violate any local laws.

When placing your order, select the correct city, state and country along with a valid zip code or pin code.

We like to remind you to choose DHL/Fedex option for reliable delivery that can be guaranteed by us. The less priced shipping options are suitable for lingerie and lubes only and we will NOT advise to use them for shipping toys as that option takes a VERY long time to deliver and we cannot guarantee its delivery.

Absolutely, + as boring as we possibly can make so it does NOT attract any attention.

Your order is packaged securely in a white/brown box, with no indication of our brand outside or the contents of the package inside.

It will show shipper name as Happy Birds, and content will be listed as 'Gifts & Souvenirs'.

FunFact: We made this discreet packaging idea and content description 'Gifts & Souvenirs' so popular that even our most dear competitors started using it.

The order arrives in a discreet white boring looking package with a full sided 'DO NOT ACCEPT IF SEAL IS BROKEN' tape. There will be no indication of our brand outside or the contents of the package inside.

It will show shipper name as Happy Birds, and content will be listed as 'Gifts & Souvenirs'.

See the images below to get a better idea.

Unfortunately NOT.

After you opened the package, it becomes unfit for SALE as the hygiene seal of the product is broken and it cannot be sold to anyone else.

Please read our RETURN POLICY in details and if you still have any questions, please EMAIL us.

Yes you can cancel your order within 24 hours of placing the order, subject to it not being shipped from our warehouse and subject to the following terms and conditions as described in details here.

If you wish to cancel your order after the order is placed please submit it via email ONLY and get an acknowledgement from us. If we get the cancellation request within 24 hours of your order confirmation and the order is not shipped, we should be able to cancel your order and submit your payment for refund subject to the below restocking fees.

Once cancellation request is submitted, please allow 24-48 hours for us to complete the cancellation process and 4-7 working days for the refund (subject to restocking fees listed below) back to the Original Form of Payment/Store Credit/Gift Card.

RESTOCKING FEES: Any acceptable cancellations requests made within 24 hours will attract 10% restocking fees, unless the refund is made in form of a Store Credit/Gift Card. These fees are deducted to cover administrative costs for receiving and canceling order, warehouse administration required to cancel order and restock products.

In case your cancellation request is received AFTER 24 hours OR after the order was shipped, the terms will be different depending on the actual situation and described in details here.

To register a cancellation request, click here.

YES, Most of them have.

Depending on the brand and type of products, the warranty can range from 30 days (for some consumables) to a YEAR (for MOST adult toy brands) Some brand like Satisfyer even offer 10 years warranty.

The process to claim the warranty differs from brand to brand, and may have to be claimed directly with them. We will assist you with Warranty Claim as long as you file it within 15 days of Delivery. Beyond 15 days, we ask you to reach out to the brand directly along with a proof of purchase from us, and they will be able to assist you with filling a WARRANTY claim.

To read the FULL WARRANTY Policy, click here.

No Problem. We will figure this out.

Make sure you followed the instruction as shown on the RED sticker of your package, which required you to take a video when you open the box. This video is SUPER mandatory to investigate the issue and file a claim on your behalf to get a replacement or refund from the courier company.

After you share the details of the damage, pictures and videos with us, we will investigate, get to the bottom of this with your co-operation and figure out a solution that can be either replacement, file a claim and get a refund or any other options available to us under those circumstances.

Usually 7-10 business days after it has been processed.

If paid via credit card, and after we have processed your order, you can expect the refund within 7-10 business days, depending on how fast your bank processes it.

If paid via UPI, we will process the refund in 3-5 business days and you should receive this instantly.

If paid via BharatX or Fastrr/Decentro, these are our finance partners and they usually take 7-10 business days to process refunds.

We offer a 7 days Return Period to return any products purchased on IMBesharam.com subject to the following terms & conditions:

If for any reasons you are unsatisfied with your order after it arrives, do not like how it looks or have any other concerns, No Problem. You can return it or exchange for something else you like. Just make sure you read the below and simply put, please DO NOT open the seal or the package of the product.

#1 DO NOT OPEN THE PRODUCT PACKAGE. If the product is opened or the seal is broken, we are UNABLE TO ACCEPT the return. Why: Adult products are a specialty commodity used in and for the intimate parts of our body, and because of that reason they have to have a hygiene seal and always be untouched. Once opened, the hygiene seal is invalidated and the product can no longer be sold to a new user. For this reason, and due to the complexity of imports of these products in India, we cannot accept a return if the product package is opened or tampered with or the hygiene seal is altered. There are NO exceptions offered to this CONDITION.

#2 SUBMIT the return request immediately, latest within 7 days* of the delivery.
*7 days period starts from the day order was delivered, being day 1, and ends at 11.59pm on the 7th calendar day from the delivery date.

#3 RESTOCKING FEES: Due to the specialized nature of the product, all acceptable return requests that confirm the above conditions will attract 25% restocking fees. These fees pays towards two way shipping costs, payment gateway charges that do not get refunded back to us, and the administrative costs of managing this returns process.

PS: You can save 10% on restocking fees if you accept the refund back as store credit. In this case the restocking fees would only be 15% and you can use this credit or share with friends. They never expire and are fully transferable.

#4 EXCHANGE: In instance you are only looking to exchange the products, you will be responsible for the price difference and two way Rs999 shipping costs. In case the new product is lessor value, you will get a store credit for the difference.

#5 Dead on Arrival: If the product you received is unfortunately not working, defective or dead on arrival, you have to notify us within 24 hours of delivery. Preserve everything you got in the order, the box, the product packaging, any accessories as is. All these may be needed to be captured in a video to file a claim with our vendors/manufacturers. Continue with the process of filling the Return Request below.

PS: In case at time of delivery, the order package or the box appears to be tampered or mishandled, WAIT. Make sure to RECORD A VIDEO OF THE UNBOXING of of that tampered courier box, to show label, the box and contents inside it. Thisvideos are also required by our courier partners to support returns or exchange claims as an evidence and to eliminate any courier mischief, mishandling or tampering.

PS: If upon collecting such faulty product, our warehouse team found it to be functional and working fine, we will have to ship it back to you after collecting re-shipping fees of Rs999 to cover for the two way shipping costs.

PS: Any DOA (dead on arrival) claims not filed within 24 hours are NOT covered by our 15 days limited warranty policy.

TO SUBMIT A RETURN/EXCHANGE, please click here, read policy and submit the FORM.

24 Hours Cancellation Policy

We offer a 24-hour Cancellation Policy to cancel any orders you place with us, subject to the following terms & conditions:

1. Within 24 Hours + Order NOT SHIPPED: If you wish to cancel your order after the order is placed please submit it this form ASAP. If we get the cancellation request within 24 hours of your order confirmation and if the order is not yet shipped, we should be able to cancel the order and process the refund subject to the below restocking fees.

Restocking Fees: All cancellations requests matching the above condition will attract 10% restocking fees if refunded back to the original form of payment OR zero restocking fees if refunded as store credit/gift card. These fees are deducted to cover administrative costs for processing cancellations, restocking products as well as non refundable payment gateway fees.

REFUND OPTIONS:
a. Partial refund back to original payment form (-less 10%)
b. Full refund as StoreCredit / GiftCard.

PS: For COD orders refund of the PARTIAL PAYMENT can only be offered as StoreCredit / GiftCard.

~~~

2. Within/over 24 Hours but order HAS SHIPPED: If we receive the cancellation request within OR post the 24 hour period but the order HAS ALREADY SHIPPED, we may still try to cancel the order. This request has to be determined on a case to case basis, depending on if the order has shipped or if it can be RTO'd (return to origin) or it may need you to ship it back to us.

Restocking Fees: All cancellations requests matching the above condition will attract 25% restocking fees if refunded back to the original form of payment OR 10% restocking fees if refunded as store credit/gift card. These fees are deducted to cover administrative costs for processing cancellations, interrupting the logistics cycle to retrieve the order, restocking products as well as non refundable payment gateway fees.

REFUND OPTIONS:
a. Partial refund back to original payment form (-less 25%)
b. Full refund as StoreCredit / GiftCard (-less 10%).

PS: For COD orders the PARTIAL PAYMENT will be applied in entirety towards the restocking fees and there will be NO REFUNDS offered.

~~~

3. Special Circumstances: Delayed Delivery, beyond 7 days of EDD.
If your order is delayed beyond 7 business days and the delay is outside of our control (customs, import or international shipping delay), we will be able to offer a full waiver of restocking fees and process the request for cancellation with full refund.

~~~

Once the cancellation request is submitted, please allow 24-48 hours for us to complete the cancellation process and 4-7 working days for the refund (subject to restocking fees listed below) back to the original form of payment/ store credit / gift card.

TO SUBMIT A CANCELLATION REQUEST, please click here, read policy and submit the FORM.

We offer a 15 days Warranty period to replace any defective or malfunctioning products purchased on IMBesharam.com subject to the following terms & conditions:

In very rare cases, if the product you received has a defect, or it malfunctions or stops functioning within 15 days of receipt, please accept our apologies for this inconvenience if this may happen to you. In such cases package the products, all accessories and packaging back in the box we delivered to you, and submit the below Warranty Claim form. After we get your completed warranty request form, we have to do a troubleshooting call (as mandated by brands we stock) to determine the actual reason. In many cases after troubleshooting, we have found the issue was resolved (for ex: customers found on the call they didn't place the battery correctly, or did not press the button hard enough, or sometimes it just starts working after a hard reset). If it is determined by our team that the product visually appears to have an issue, we will make arrangements to get it picked up at the earliest available time, and when it arrives back at the warehouse, we will troubleshoot it again.If upon physical inspection and check, we determined the product was indeed faulty/defective/malfunctioning, we will process it as a Warranty Claim. Thereafter, it will lead to one of the 3 options:

1. If we found no issue upon testing at the warehouse, we will have to ship it back to you after collecting Rs999 re-shipping fees. This fee pays for the two way shipping charges.

2. If we found the issue to be minor and we are able to fix it, we will fix it and ship it back to you at NO COST. This would include replacing part of the product, which were found to be not working, for example: a cap, remote, bullet or similar parts.

3. If the issue is not something we can fix, we will file a warranty claim on your behalf with the manufacturer/brand. It takes 5-7 business days to get the approval for replacement, once we have it, we will either ship you a replacement from our stock if we have one, if not we wait for the replacement to arrive from the brand's warehouse in US or EU. If its shipping from abroad, it may take 14-21 business days to arrive and then we can deliver it to you. The Replacement product may come in non consumer packaging which could be a poly bag or white box. This is how the manufacturers usually replace under a warranty claim.

PS: The only option offered in case of a qualified 15 days warranty claim is a FREE REPLACEMENT. We are unable to exchange it for another product or offer a refund.

PS: In case of warranty claims, we will need to see a video of the box and label you got the delivery in, the products as you see that show they are not working and defective. These videos are also required by vendors/manufacturers to determine the warranty claim and process it.

PS: If upon collecting such faulty product, our warehouse team found it to be functional and working fine, we will have to ship it back to you after collecting re-shipping fees of Rs999 to cover for the two way shipping costs.

If you have read all above and qualify for the T&C’s above, please enter a check in the box below and the warranty claim form will be activated. You will enter the order details, images of the product as is now and fill in the information required for us to process your claim request. A team member will respond to you, and assist with the warranty process till its concluded.

SPECIAL CIRCUMSTANCES - Warranty Claim AFTER 15 days.

Most brands we stock offer 3 months to 12 months warranty, however any claims made after 15 days, have to be filed with the manufacturer/brand directly on their official website by showing the purchase receipt (which is the order confirmation email) you get after making a purchase on our website. IMbesharam.com does not claim to extend the manufacturers warranty and expressly states that any Warranty Claims post 15 days of delivery will have to be handled directly by the manufacturer/brand. In most cases the manufacturer will assist you with warranty replacement. In such cases, you will have to bear the costs of international shipping, import costs such as duties, taxes and any brokerage fees charged by agents.

We are able to provide this service and engage our logistics channel to process the import, clearance, pay duties and taxes on your behalf and hire agents to clear the consignment. The costs for these total to about 60-70% of the value you originally paid for the product. If you would like to engage our services to file the warranty claim and import the approved warranty replacement on your behalf, we will be happy to do that at no extra cost, just select the appropriate option in the warranty claim form. We will however have to collect these import costs from you after the warranty claim is approved. After collecting these costs and the defective unit, we will file the claim on your behalf, work with the manufacturer to issue a replacement (if all warranty conditions are met) and then engage our shipping company and our brokers to ship from manufacturer warehouse and pay for import duties, taxes, GST and fees as well as brokerage charges to allow this import into India. The whole warranty cycle will take about 21-30 days from time you make the payment for warranty replacement and we receive the defective product from you.

TO SUBMIT A WARRANTY CLAIM, please click here, read policy and submit the FORM.

Updated COD Policy (May 2024) - Now NO FEES!!!

Good News - We have recently upgraded our logistics as a result we are able to offer No FEES +100% RISK-FREE COD as a payment option. Thats Great News Actually!
Context of Fees: We take responsibility of International Shipping as well as India Customs Clearance so your order arrives to you timely and discreetly while we take care of everything in the backend. Due to the complexities of the cross border imports, this COD service incurred additional charges (paid to DHL and BlueDart respectively for International COD facility). Earlier these fees were being collected from customers, but post May 2024 we have been able to re-negotiate and now we will absorb the fees ourselves so you do not have to pay for it.

However to eliminate the risks of fraudulent COD orders, we will continue to collect upfront partial payment of your order, which will be 10% of your order value after discounts, before we can process your order. Incase you have selected a upgraded shipping option, those shipping charges are due upfront as well.

What is PARTIAL PAYMENT?

The Partial Payment is 10% of the order value, after discounts + shipping charges if any, and it is due at time of placing the order.

For Example: If the order total after discounts is Rs.2000, you will be asked to pay Rs200 (10%) at time of placing the order and the balance Rs1800 will be due at time of delivery. The Partial Payment NEEDS to be collected at time of placing your order and can be paid via the UPI method (details in the checkout) Once we get this payment, we are able to process and ship out your order. Upon delivery of your order (or pickup at your local courier office) you will be informed by a courier service manager to have the balance of Rs.1800 ready which you have to pay to accept the delivery of the order. Thats it.

If you need to reach us during any stage of this process, please do so by contacting us via LIVE CHAT, Email or requesting a CALL BACK between the hours of 10AM and 7PM IST.

Note: COD is only available for order value upto Rs. 49,000. For orders >Rs49,000 we will have to collect excess via pre-payment and then ship COD for value Rs49k and under.

Oh, thats not good.

We apologize for this hassle. Please contact us via email and send a details of your order and screenshots of the duplicate transactions on your bank statement online. We will verify this and fix it for you.

At this point, we do not have retail locations as we are conceptualized to be exclusively an online specialty store for India.

The obvious reason is the lack of clear law in India as well as the possibility of offending cultural sentiments of a narrow section of audience, we have not established a retail presence.

However we heavily invested in our online presence because we believe you will prefer to shop for sexual wellness products on IMbesharam.com from the comfort and privacy of your bedroom vs in public at a retail or departmental store.

Maybe in the future you might see our stores out there. And with the way things are changing in India, this can happen very soon.

The simple answer is YES.

Because we have already done the hard work of importing them through customs by filling all the documents to support the legality of these products, only after they get imported are we able to sell them in India. Our Custom consultants work with the department to properly classify these products and ensure we have the rights and permission to sell and distribute them in India.

Now there is a lot that goes behind the scene, which we will not bore you with. First, we avoid to label them as 'sex toys'. These are pleasure products, and we prefer not to label them as 'sex toys' due to the stigma and undue attention it gets.

Legal Explanation: Under the Indian Penal Code, 1860, Section 292 prohibits the sale of obscene objects. We argue with the department that these products are NOT OBSCENE and they are being used by an individual in the privacy of their own space, so the Indian Constitution grants each Indian citizen the freedom to their own space and rights to their privacy.

We take full responsibility for the products we sell, so you, the customer does not have to worry about it after having placed the order online. We export our products from the US, import them ourselves in India, pay import duties & taxes and clear customs, and bring your package to your door. So yes, it is LEGAL to shop for products on IMbesharam.com and use them in the privacy of your bedrooms.

Click here for the video explanation.

In most cases, YES, you can.

We even did and we shared our experience in these two videos - Mumbai Flight / Delhi Flight.

The BEST way to travel with a sex toy is by following these simple steps:

1. If the shape of the toy DOES NOT resemble a penis (dildos or rabbit vibes) or a vagina (Fleshlight or such strokers) in most cases you are OK. Just pack the toy (by itself, no charger, no box) in your checked in bag inside either your make up accessories bag or toiletries bag so its between small glass bottles or make up products, so that it get camouflaged as a personal care accessory and does not stand out during XRAY scans. Keep the charger seperate anywhere and generally AVOID taking the box or any literature about product.

2. If the shape resembles a male or female sexual organ, then we need a bit more work. Just grab the toy and place it inside an aluminium foil (to defer XRAY scans) and place another similar shape product like a hair styler or curler, or an electronic toothbrush or any product that has similar cylindrical shape and form. Roll them both inside the foil and close foil by pressing both edges. Now place this between various hard form products in your checked in bag, beside/above/below your toiletries bag or make up bag or any electronic appliances like headphones etc. The idea is to mask it between and with products so the shape of it is not conspicuous during an XRAY scan. Once packed you should be OK in 99% cases. Just keep charger in separate part of bag and DO NOT carry any packaging or literature.

We tried to travel the same way, and we did not face any hiccups. We wish you have a safe journey and a fun filled trip. Bon Voyage!

Good Question.

This can be easily verified by one of the following ways:

1. Visual appearance: With your vast shopping experience, when you look at a product, its packaging, label and manufacturers information, you would get a feel already if the product is authentic or not.

2. By verifying with the brand/manufacturer: You can click a picture and contact the brand/manufacturers official website and verify with them if the product is genuine, and let them know you purchased from Happy Birds/IMbesharam. Since most of them have a UPC#/SKU# the manufacturer can easily look up in their system and let you know if these are genuine or not. They will be able to verify this for you as well.

3. By Google <'brand name' toys India> and you should see IMbesharam as the top listing showcasing this brand/product in India.

Alternatively, when you receive the product, you should find the product in its sealed packaging and with identifying elements like the label/tags that only original products have. If you need to see a picture of what you will get, email us and we will click a picture and send it to you.

Absolutely.

We would be more than happy to add gift message for you in your order. Just make a note of this in your ORDER NOTES when you pay and submit order and we will take it from there.