FAQ - Payment

Why does the amount on the invoice attached to my package not match with the order total/amount I paid?

Because the invoice sent with the package is NOT your actual invoice, Your actual invoice is the ORDER confirmation email (which you get immediately after submitting your order and making the...

July 23.13

What to do If my Debit/Credit Card does not go through?

ANSWER: NO PROBLEM. We have encountered several instances where a payment has not gone through at the checkout stage. Before we address and share the alternate payment options, we want...

July 23.13

Will my Debit/Credit Card be safe/secure on this site?

ANSWER: ABSOLUTELY YES. Our site uses 128 bit SSL certification and is Level 1 PCI compliant which means your card information is encrypted & secure and never stored on our...

June 13.13

Why am I not able to use my debit/credit card on your site?

There could be few reasons why 1.Your card has a restriction that it can only be used in India or you can only pay in INR. Solution: Try another card...

June 13.13

What are the available payment options?

For our customers in India, we accept all Indian banks issued credit and debit cards, including cards that say 'International' and 'Valid in India only'. The type of cards we...

June 13.13

Do you price match?

Sure, We can. Our prices as shown on the site include custom duties and taxes, so what you see here is the 'landed price' of the product. Our heavily discounted...

June 13.13

What currency can i use on the website?

The store default currency is Indian Rupees. You can browse the store in any major currency of your choice. At checkout our India site allows you to pay in Indian Rupees,...

June 13.13

Why has my payment been declined / an error with my payment?

Your payment could have been declined for any of these reasons: 1.The card information could be invalid (Check the information and try again) 2.The site maybe down for a few...

June 13.13

If I do not have a Credit / Debit card, how do I buy your products ?

No problem. We have 3 convenient options you can shop with in case you dont have a debit or credit card. 1.NetBanking - Pay with your bank account via Airpay Gateway...

June 13.13

How secure is my transaction?

Shopping with us is 100% safe and secure. Our site is hosted on www.shopify.com which is one of USA's largest ecommerce engine provider. The site is certified PCI compliant which...

June 13.13

I realized that I used the wrong card, can I change my CC Info?

Yes you can, as long as you contact us within 24 hours of placing the order, there is a chance we can swap your cards and authorize the new card...

June 13.13

It seems like I have been charged TWICE. Please fix this.

Oh, thats not good. We apologize for this hassle. Please contact us via email and send a note of your order # and actual amount that you should have been...