Alternative COD Payment Solution

Alternative COD Payment Solution

The Basics was the first U.S.-based website to offer an international COD payment option in India. We take care of the international shipping, customs fees, duties, and taxes, and we handle the additional clearance requirements associated with COD shipments. It is a unique and custom logistic setup done in partnership with UPS and BlueDart. Due to the complexities of the cross-border setup, this service incurs additional charges, billed as "convenience fees," on top of the total value of your order. These are paid to DHL and BlueDart respectively for providing the risk-free convenience of an international COD facility. To eliminate the risk of fraudulent COD orders, we require these fees to be paid upfront before we can process your order. This is necessary to reduce false orders and to avoid two-way shipping charges that they could incur. If you have selected an upgraded shipping option, those shipping charges are due upfront as well. We understand there are circumstances where you may not have a credit card, debit card, net banking or be unable to pay the COD fees in another form. We believe everyone should have access to high quality products, so we have come up with an innovative solution that will allow you to make payment of the COD fees on your order so we can get it processed for you.

Alternative COD Option - What is the Process

If you are unable to make a payment using a credit card, debit card, net banking or one of our other payment options, we will send an agent to collect the fees prior to shipping out the order you placed. In order to do this, we will ship you a COD package through Bluedart to your address, which includes your invoice for the value of your COD fees. Bluedart will deliver the package and they will collect the COD fees due on your order along with a flat Rs.100 or 10% of the value of your COD fees, whichever is higher. Once Bluedart has collected the fees, we will go ahead and ship out your order from our warehouse in the US. We will send you a detailed email explaining the fees that will be charged and due on the initial shipment before we proceed. All you have to do now is sit back, relax, and let us take care of the rest.

How much does it cost?

The COD payment due is calculated as 10% of your product total value. For orders below value of Rs.1000 an extra shipping cost of Rs.100 will be applicable. 

For Example:

#1 If the total of your order in your cart or product total is Rs.5000, the cod fees are 10% of the product total, which is Rs.500. This fee will be collected upfront and once the fee i paid, we wil ship out your order from the US warehouse or from India warehouse depending on the availability of the product.  Upon delivery of this order, Rs.5000 (the original order value) will be due, and will have to be collected by the delivery courier.

#2 If your order is Rs.15000, the COD fees of 10% would be Rs.1500, which would make the total order value of Rs.16500. You will have to pay the fee of Rs.1500 upfront at the time of checkout and our team will process the order. Upon delivery of this order, Rs.15000 (the original order value) will be due, and will have to be collected by the delivery courier.

If you have any questions, feel free to contact us via LIVE CHAT, PHONE CALL or EMAIL.

We are here to help 5 days a week (Mon-Fri), from 10AM through 7PM. We look forward to having you as a satisfied customer 

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